General Manager - Santa Clara - KLM Careers

General Manager - Santa Clara

Santa Clara, CA

Must be a US Citizen or Green Card holder;

We're looking for a General Manager in Santa Clara. The General Manager is a key stakeholder within our team ensuring customer satisfaction, leading company guidelines and processes, and ultimately company profitability.

The successful candidate will:

• Work closely with the Distribution Manager, Warehouse, and Service in daily operations and holding departments and staff accountable
• Ensure all branch departments work as one team
• Identify customer issues quickly, and promptly respond with appropriate communication and/or corrective action with operations and Key Account Managers
• Coordinate execution of field pricing changes and other strategic projects
• Coordinate new account execution and assists with client management & retention
• Collaborate with other departments to improve all business processes, efficiencies and best practices
• Champion a safety-focused work environment for all operations
• Carrie out all leadership responsibilities in accordance with the organization's policies and applicable laws

We are looking for candidates who:

• Has 5 years of combined management experience required with a preference within the distribution industry
• Has valid driver’s license and acceptable driving record
• Possess the ability to obtain security clearance for customer locations
• Is an effective communicator and collaborator with passion for developing talent through coaching and accountability
• Is able to demonstrate urgency and problem-solving skills with a dedication to customer service and associate accountability
• Has the ability to learn and work within database inventory management software, route scheduling software, and Microsoft Outlook, Excel and Word
• Has the ability to lift, push, and pull 50 lbs and able to perform work in outside weather conditions

Position Summary:

• Functions as the in-unit leader for multiple accounts and/or contracts within a defined geography. Single point of contact and/or client liaison in support of a multi-site.

Key Duties

• Monitors operations by planned and unplanned visits to each operating account of the system to plan projects, implement new processes, client interactions, and new technology to ensure sufficient resources.
• Develops business plan and budget w/each account GM that supports the System and District goals – Reviews and analyzes financial statements and data and other financial information to ensure attainment of financial goals for both the client and Sodexo.
• Central Point of Contact for Client Liaison promoting a solid business partnership - assists in contract negotiations for the system.
• Maintains Quality & Company Standards – reviews and maintains reports to ensure compliance with federal, state, and local regulations and Sodexo / System Client(s) policies and procedures.
• Responsible for system succession planning/employee development/diversity initiatives/training/constructive counseling. Promotes and supports workplace diversity initiatives.
• Provides strategic leadership to the respective units within the system to maintain client satisfaction and retention.

Basic Qualifications & Requirements

• Basic Education Requirement - Bachelor’s Degree or equivalent experience
• Basic Management Experience - 5 years
• Basic Functional Experience - 5 years

Required Knowledge, Skills, and Abilities: (Hiring Companies ATS Questions):

1. Do you have a Bachelor’s Degree or equivalent experience.

2. Do you have 5 years of Management experience.

3. Do you have 5 years of Functional experience.

4. Do you have 5 years of combined management experience required with a preference within the distribution industry.

5. Do you have valid driver’s license and acceptable driving record.

6. Do you possess the ability to obtain security clearance for customer locations.

7. Do you have the ability to learn and work within database inventory management software, route scheduling software, and Microsoft Outlook, Excel and Word.

8. Must be a US Citizen or Green Card holder.