General Manager - Better Talent

COMPANY OVERVIEW:

Who We Are

At Heirloom, we're leading the way in group travel through luxury and innovation. Heirloom offers custom, spacious rental homes to the short-term rental market, providing guests with an unmatched travel accommodation experience. Combining meticulous design, cutting-edge technology, and a data-driven approach, we guarantee our properties set the standard in luxury hospitality.

Join Our Team

When you join our company, you become part of a hard-working, forward-thinking team dedicated to pushing the boundaries of luxury hospitality. We believe in the power of collaboration and continuous improvement, ensuring our employees thrive both personally and professionally. We’re committed to investing in our people and are always excited for new talent to join our team.

POSITION SUMMARY:

Dynamic Team Leadership

By taking on this role, you'll lead the day to day operations of the Savannah market with direct oversight of property management, housekeeping, and maintenance. With over 70 dwelling units and ~300 bedrooms spanning downtown, historic district, Thunderbolt, Talahi, and Whitemarsh Islands, our Savannah market is a multi million dollar operation, requiring an experienced, organized and entrepreneurial leader for the role. 

Our leadership will rely on you to oversee the office and warehouse space and manage 6-8 full time team members consisting of property managers and maintenance, pool and HVAC techs. Your confidence and performance are key to ensure high guest satisfaction, excellent cleaning reviews, team growth, and vendor management. 

Are You The Right Fit?

We need a confident leader who is independent, assertive, and self-confident. You need to be the type who quickly takes initiative and enjoys solving problems. Your ability to build rapport and relationships, combined with your outgoing and enthusiastic nature, will make you an ideal fit for this role.

Apply today. Our team is looking forward to hearing from you.

RESPONSIBILITIES:

• Ensure high cleaning and maintenance standards and create plans to keep the properties in excellent shape
• Manage guest issues by handling with care, regardless of the time they occur
• Spearhead team growth and management: 
• Manage market contracts and vendors: housekeeping, landscaping, pool/hot tub, HVAC, pest control
• Oversee the day-to-day administration of all management company infrastructure: storage spaces, vehicles, loaned equipment, etc
• Responsible for expense approval and management for the designated market(s): consumable supplies, repairs, and client approval
• Handle property and amenity onboarding and termination within the market

QUALIFICATIONS:

• 3-5+ years of  hospitality operations experience, with fluency in facility operation and management
• Experience leading and building hospitality teams rooted in excellence
• Experience in vendor sourcing, negotiation, and management 
• Exemplary planning, multi-tasking,  and time-management skills
• Organized and process oriented 
• Entrepreneurial spirit, previous experience working in startups is a plus
• Exceptional verbal and written communicator
• Proactive approach to problem solving, ability to think critically and be resourceful
• Lives in Savannah, GA or within 30 mins driving distance with access to reliable personal transportation
• Valid driver’s license, upstanding driving record

COMPENSATION & BENEFITS:

Annual Salary: $90,000 - $110,000 base salary based on experience and achievement with On Target Earnings (OTE) of $100,000-$125,000

Benefits:

• Paid time off, such as PTO, sick days, and vacation days
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Retirement benefits or accounts
• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
• Long-term disability insurance
• Short-term disability insurance
• Employee recognition programs
• Workplace perks such as recreation activities, food and coffee, and flexible work