General Manager (SoHo Pop-Up) - Emerging Blue, Inc.
New York, NY 10012
About the Job
We are hiring a General Manager for our client, an emerging lifestyle brand centered around joyful experiences. This is an exciting opportunity to partner with a fun, community-centric brand as they host their first ever 4-month long pop-up located in SoHo, NY.
Dates: Nov 1, 2024 - Feb 23, 2025
Be Welcoming
- Delivers an inviting, inclusive, and energetic experience for all customers
- Acts as an ambassador for the brand; ensures that company values guide all interactions
- Invites customers to engage with product and maintains comprehensive knowledge of the product assortment
- Handles customer situations with patience and kindness; knows when to escalate a scenario to leadership
- Shares customer feedback with leadership to improve the overall customer experience
- Maintains a positive attitude throughout busy, high-traffic times
Staff Scheduling, Training & Management
- Partner with Emerging Blue to design and schedule shifts; ensure that all shifts have sufficient coverage
- Maintain ongoing communications with Emerging Blue; report back to internal team as needed
- Anticipate and staff for times of high traffic; reduce staff headcount as appropriate
- Ensure staff breaks and lunches are taken at appropriate times in accordance with local employment law
- Partner with Head of Brand and Chief of Staff to design staff training
- Lead and manage staff training session(s)
- Ensure the staff receives a copy of Employee Handbook; ensure staff has proper knowledge of Handbook contents
- Hold staff accountable to brand standards across timeliness, uniforms, customer interactions, product knowledge, shift duties, etc.
- Escalate any customer or staff issues to leadership
- Ensure proper tracking of any loss; train staff on loss prevention practices
- Ensure staff safety
Onsite Organization, Visual Merchandising, Replenishment & Inventory Management
- Partner with appropriate contact on schedule and staffing plans for receipt of inventory
- Ensure proper tracking of display items & testers
- Coordinate with Head of Brand and creative agency on initial visual merchandising plans
- Manage ongoing visual merchandising
- Ensure back of house organization and cleanliness; hold staff accountable for daily cleaning practices outlined in closing duties
- Obtain and manage weekly cleaning service (to be billed to leadership)
- Coordinate with Assistant on back of house supplies
- Report to team on inventory levels; inform and recommend on replenishment as needed
- Coordinate with appropriate contact on staffing and scheduling for ongoing inventory replenishment
Additional
- Help to execute any brand activations onsite as needed
- Attend weekly task force meetings ahead of the Pop-up
- Provide onsite Shopify support; ensure products are scanning properly and maintain accurate recording of sales and inventory levels
- Reporting
- Provide morning reports on estimated size of any line at time of open
- Provide evening reports on foot traffic, most requested SKUs, inventory updates, and additional noteworthy events
Pay rate starting at $11K/month
Source : Emerging Blue, Inc.
