General Manager - Hometown Restaurant Group

Pay range: $48000-$55000

GENERAL MANAGER

Description

To create positive memories for all who touch DQ and OJ. The General Manager (GM) manages all aspects of the restaurant operations, which include financial performance, product production, inventory, personnel, sales, and marketing. To set high standards and create a great environment for the team to work.

Essential Functions

Operations

¦ Manage entire operation of restaurant during scheduled shifts. Strive for operational levels that meet or exceed the Fan's expectations in the areas of quality, service and atmosphere, creating value through an excellent experience and a fair price. Accurately complete designated duties such as inventory control, ordering of products, cash control.

Training

¦ Ensure that Assistant Manager, shift leads and crew are trained and fully knowledgeable on all PRIDE systems and routines, product recipes, food safety practices and restaurant safety practices.

¦ Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success.

Business Planning

¦ Assist in the execution of the restaurant's business plan as directed by the DM, taking advice and coaching from the owner, DM, ADQ Business Consultants, field staff or territory operator.

¦ Understand how to react to issues impacting the restaurant's profit & loss (P&L) to optimize sales and profit, such as analyzing COGS and taking corrective action if necessary, maintaining inventory, projecting restaurant demand changes throughout the year and adjusting labor accordingly, ensuring that cash control/security procedures are followed, and understanding the P&L implications of workers' compensation claims.

¦ Assist the DM with developing and implementing strategies to increase average meal checks and frequency of Fan visits.

Fan Service

¦ Ensure that Fan service in all areas meets or exceeds company standards.

¦ Establish standards for the management team and crew to handle customer concerns.

¦ Ensure that customer complaints are promptly and appropriately addressed to resolve the problem and ensure that each dissatisfied customer becomes a return Fan.

¦ Understand the importance of speed of service and resolve bottlenecks in work flow.

¦ Build relationships with return or preferred patrons

Health and Safety Standards

¦ Must be ServSafe® certified.

¦ Assist the DM with ensuring that Food Safety is the top training priority in store operations. Ensure that proper hand washing, product rotation procedures, and temperature logging are visible and active behaviors. Role model and enforce safe food handling practices.

¦ Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems or routines.

¦ Understands how to react in the event of an emergency such as a workers' compensation accident, a robbery, etc.

Store Marketing

¦ Bring useful ideas to management about how to attract new Fans and increase restaurant sales through marketing promotions and activities.

¦ May assist the DM in some assigned aspects of local store marketing activities and projects such as public and community relations programs, evaluating local competitors' store marketing, identifying and tracking changing consumer demands.

Perform other duties and responsibilities as requested by the DM

Field Label

Qualifications

Experience Needed

¦ Minimum 1-3years of high volume restaurant leadership experience, required.

¦ Previous quick service restaurant experience strongly preferred.

¦ High School diploma or equivalent required.

¦ Proven track record of effectively managing COGS and labor.

¦ Strong knowledge and application of safe food handling practices.

¦ Must be ServSafe" certifiable

Skills/Competencies Needed

¦ Customer focus - strong hospitality and customer service skills, enjoys engaging with the customer.

¦ Trainer and coach - ability to be a strong trainer or coach to others on restaurant routines and systems, as well as how to effectively interact with customers and each other.

¦ Management skills - excellent track record of coaching and training employees and effectively resolving employee relations issues. Ability to motivate a strong team, and set a positive and upbeat store environment.

¦ Organization and goal focus - must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment. Must be able to actively work to achieve and exceed set goals for the business.

¦ Technical - proficiency with computers and with Point of Sale systems.

¦ Flexibility and adaptability -willingness to follow directions and a commitment to meet DQ and OJ standards in all you do.

¦ Integrity-does the right thing even when no one is looking, honest, earns trust of others.

Work Conditions

Must have ability to:

Perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time. Work in and out of different temperature ranges. Stand for long periods of time. Lift up to 50 pounds. Work around nuts and other allergens.

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