General Manager-The Nobleman New Tapestry by Hilton - Five Senses Hospitality Associates

General Manager

The 5 Senses Culture:

At 5 Senses we are driven by igniting the 5 senses of our guests and team members through genuine acts of hospitality. It is our mission to touch the hearts of our guests and teams, to welcome all we see, to add flavor to the experience, anticipate, listen and respond to needs and help our team smell success. We are an experienced team doing hospitality a new way.

Getting the Job Done:

·       By example lead the team to provide the guests and each other with professional, efficient, courteous and genuine hospitality.

·       Responsible for the overall direction, coordination, leadership and communication to all departments.

·       Strategic leader of the property establishing with your department heads the short term and long-term goals that will ensure the success of the hotel.

·       Ensure the security, cleanliness, preventative maintenance and safety are completed to the property and Brand standards.

·       Develop and execute an effective communication plan to ensure team members, guests, and ownership are provided the information needed on a consistent basis.

·       Drive team member satisfaction through creating an environment that is inclusive, treats all with respect, incorporates fun into work and ensures all have the tools needed to be successful and reach their goals.

·       Maintain good business and community relationships; support and participate in activities that will benefit the property’s positioning.

·       Lead the annual planning process which includes the sales and marketing plan, operating budget, capital expenditures and human capital plan.

·       Accurately and thoroughly complete periodic reporting as required by Corporate, Ownership and the Brand.

·       Drive revenue and control expenses understanding that full P&L management is your responsibility.

·       Forecast accurate revenues, expenses and GOP, updating as needed based on changing business.

·       Monitor Brand Service Scores daily and take the appropriate action to ensure scores are communicated to the team and maintained above the Brand average.

·       Ensure compliance to all best practice operating policies and procedures in accordance with property specific and Brand standards.

·       Hold hotel leaders and yourself accountable to provide informal and formal feedback to all team members in alignment with the performance development policy and procedures.

·       Maintain a succession plan to ensure bench strength is in place for all leadership positions.

·       Require your team department leaders to identify and develop team members that have the desire and skills to promote to the next level; support these efforts personally.

·       Execute a Manager on Duty program to ensure the highest level of leadership exists at all times for guests and team members.

·       Ensure there is collaboration between departments that encourages the exchange of information and working together to creative problem solve to best meet the needs of the guest and the team in an ever-changing environment.

·       Hold managers accountable for ensuring their team members attend mandatory meetings and timely complete all required training.

Experience for Success.

·       3 years of General Manager experience in Hospitality

·       College degree or equivalent work experience

·       A record of progressive experience and development in the hospitality industry

·       Strong written and verbal communication and presentation skills in English; a second language a plus.

·       Financial skills including P&L and budget management, expense control and forecasting

·       Record of proven success as a leader delivering outstanding guest experiences and team development

·       Ability for complex conceptional thinking and creative problem solving

·       Strategic leader with the ability to plan and adapt to an ever-changing business environment

·       Computer skills including comfort in use of Word, Excel and Power Point

The Good Stuff:

·       Opportunity to grow your career and develop thru structured development programs

·       Competitive Medical, Dental and Vision benefits

·       Bonus Opportunity

·       Wellness and Commuter Stipend

·       Vacation PTO Plan and Paid Sick Days

·       7 Paid Holidays

·       Free nights at our hotels

·       Monthly fun and recognition

·       Daily Pay Through RAIN

The Fine Print:

5 Senses Hospitality Management provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to the federal law requirements 5 Senses Management complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the company has facilities. This policy applies to all terms and conditions of employment. 5 Senses Hospitality Management expressively prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of a 5 Senses team member to perform their job duties may result in discipline up to and including termination.