General Manager - Holly Hill Inn
Versailles, KY 40383
About the Job
Position Title: General Manager
Reports To: Director of Operations
Position Summary:
To oversee all aspects of running a top notch Bakery, including building a strong team to execute preparation and delivery of freshly baked goodsHolly Hill Inn. Communicate standards of operations to all staff members and build a culture of excellence and authentic hospitality for both staff members and guests.
General Manager Duties and Responsibilities
- Oversee and manage all areas of the restaurant and make final decisions on matters of importance.
- Perform frequent checks to ensure consistent high quality of preparation and service.
- Enforce sanitary practices for food handling, cleanliness, and maintenance of the entire restaurant.
- Inspect and ensure all employees have all certifications required of them
- Ensure compliance with operational standards, company policies, and federal/state/local laws.
- Manage the on-boarding process of all new employees- including the completion of all paperwork, signature on handbooks, completion of orientation process, rate of pay, and the timely transfer of these documents to payroll and the office.
- Ensure positive guest service in all areas, respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
- Develop standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
- Prepare Daily Sales Reports. Distribution of Tips. Tip Log
- Insure that weekly Prime cost reports are recorded and sent to DOO
- Management of labor hours through scheduling
- Review Staff and conduct one on one evaluations with staff as needed. Submit all evaluations and raise requests to DOO and CFO
- Check punches and edit for accuracy.
- Work with other management personnel to plan marketing, advertising, and any special restaurant functions. Including: social media
- Financials: bank runs for deposits and cash as necessary, balancing checkbook/recording checks
- Manage employee scheduling
- Daily facility check for maintenance and cleanliness
- Answer guest & other email inquiries,
- Manage floor: including guest satisfaction, hosting, support and expo
- Meet weekly with management team to plan upcoming week, and address any issues
- Ensure monthly inventory is completed Value the inventory and submit to COO and DOO
General Manager Requirements
- Five Years of managerial experience or five years with Holly Hill Restaurant group in supporting roles
- Proficient computer skills: Google Documents, some simple graphics, Homebase and familiarity with POS systems and reports; primarily TOAST
- Hospitality Degree is a plus
- Food Service Manager certification or Serve Safe
- Responsible Alcohol service Training
A SPECIAL MESSAGE FROM FOUNDER/CHEF OUITA MICHEL
Thirty-five years ago I took my first job in a restaurant kitchen, making salads in a high volume Italian concept in front of Fayette Mall. I’ve never regretted it for a single minute. I love cooking, I love restaurants and I love the people that I have the honor of working with. The thrill of running a station on a busy line, the satisfaction of a beautiful plate of food, and the fun of getting to know all kinds of people: farmers, butchers, cooks, servers.
Being a chef is extremely rewarding. Learning the skills required in a professional kitchen will carry through to all aspects of your life- from being able to better cook for your family and friends to improved communication and relationship skills. Our group of restaurants is special.
We’d love to meet you and share what we have to offer.