General Manager - Massage Envy

Do you love leading teams and managing operations, coaching, and developing a team by setting them up for success in their professional career goals? If you are looking for a career with a company that puts people first, look no further!

At the PCRK Group, we believe that people are the heart of what we do, so we center our work on relationships and mutual cooperation. We care and put the needs of our team members and clients first to nurture their well-being. We believe in working together to achieve results, both personal and professional, for our team members and clients alike. Lastly, we develop relationships based on kindness, compassion, empathy, and generosity.

At PCRK Group, we are always looking for great talent and we want to talk to you if you are a person who thrives in an environment dedicated to making people feel their best.

Responsibilities:

• Understand, believe in, and uphold PCRK Group and Massage Envy’s Mission, Vision and Values
• Develop a thorough understanding of Massage Envy services and products
• Develop location managers that understand and can cultivate a culture of coaching, care, support and equity in all locations.
• Partner with the Operations Director to train new managers on soft skills, business acumen, and metrics to strive for professional development
• Ensures their home location and assigned territory is performing and has a laser focus in each functional area of the OKR (Net Active Member Gain, Service Hours, Guests, and Enhancements) 
• Monitor staffing levels across all departments and locations to ensure all positions are staffed appropriately. Assist assigned locations with staffing needs, interviews, and hiring process
• Coach, develop, and retrain under performers in sales and service expectations
• Ensure all locations are current on all licensure, training, and documentation in accordance with state/federal/franchisor/company regulations
• Participate in company and Regional Developer Conference Calls and weekly Operation Director calls 
• Continuously train managers on soft skills, business acumen, and metrics to strive for professional development.
• Conducts location visits within assigned territory on a monthly basis, as defined by the organization, and as needed to drive successful results
• Facilitates the resolution of customer service issues with locations while successfully identifying and addressing systemic opportunities throughout their organization
• Promotes and implements new products, services, and initiatives
• Responsible for home location’s payroll entry and inventory management
• Review payroll, inventory, and applicable reports to audit for errors and address profitability related opportunities
• Host monthly Performance Coaching Plans with assigned locations and partner with location manager to address performance concerns and celebrate performance wins
  
  Don’t miss this Opportunity to manage a team that is part of the #1 Massage/Skincare Provider in the industry!

Qualifications:

• Strong analytical and communications skills
• Comprehensive understanding of Profit & Loss statements
• Experience in a multi-unit leadership role (Spa/Sale management preferred)
• Proficiency in Microsoft Word, Excel, PowerPoint
• Strong communication and people skills

Benefits:

• Compensation that includes base salary, generous commissions, and bonus opportunities
• Excellent Medical Plans
• Dental & Vision Insurance
• Paid Time Off
• Comprehensive 401k package
• 40% discount on products
• Employee Referral Bonuses
• Free massage/skincare services monthly
• Salary based on experience

Location: Westlake, OH- 30307 Detroit Rd, Westlake, OH 44145

ROP: $60,000 - $70,000 DOE + Bonus Opportunity

If you're ready to lead the charge to help people feel their best, we can’t wait to meet you!

We Believe Our Differences Make Us Better. We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition, PCRK will provide reasonable accommodations for qualified individuals with disabilities.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.