General Manager - Self Storage Plus Management LLC

Self Storage Plus has an exciting full-time opportunity as a General Manager located in Winchester, Virginia. As a General Manager, you'll experience personal fulfillment and measurable success. Managers will be responsible for the day-to-day management, leasing, and maintenance of the Storage facilities. The successful candidate will be an organized, detail-oriented professional with excellent customer service and communication skills.

Key Requirements:

• Customer Service- Excellent customer service and communication skills- with internal and external customers. Demonstrating genuine care- empathy-active listening-and building trust and communication
• Handling customer inquiries or problems in a timely manner, courteous, and effective manner, and greeting all customers promptly and professionally.
• Time Management-Ability to follow a checklist- Prioritize tasks- eliminate distractions- establish a routine- delegate responsibilities- Experience of using an electronic calendar such as Microsoft Outlook or Teams.
• Sales Aptitude- Understanding, knowing, and presenting the amenities. Identify issues and adjust to correct solutions. Using the needs-based selling: connect with the customer, discover, or confirm a need, offer a solution, relate the benefits, review and confirm information, sign the lease, review the complete package.
• Analytical Skills: Analyze different solutions and find the best course of action. Demonstrating resourceful ways to approach a situation. Efficiently utilizing Microsoft Word, Excel, Outlook, and internet explorer to complete, compile, and submit documents. Operating a Point of Sales system.
• Self-motivated/perseverance: Handling conflicts and the process forward. Ability to overcome obstacles.

Responsibilities:

• Oversee and manage all elements of property operations including leasing, marketing, customer relations, rent collection, maintenance, and financial reporting.
• Meet with prospective customers to show properties, explain terms of occupancy, and provide information about local areas.
• Implement policies and procedures to maximize efficiency, minimize costs, and ensure a positive tenant experience.
• Respond to customer inquiries, complaints, and emergencies in a timely and professional manner.
• Conduct regular property inspections and ensure that all safety and security requirements are met clean units, grounds, and common areas, change light bulbs, and make minor property repairs.

Benefits:

• Paid Time Off
• Career Skills Development
• Great Work / Life Balance
• Full Benefits Package (Medical, Dental, Vision, 401k, etc)