General Service Technician - Monro Muffler/Brake

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.  


Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color.  


Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry.  


Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.  


Destination Monro -Your Career is Here! 



Responsibilities:   

+ Accurately perform basic vehicle services and repairs effectively and efficiently in accordance with Mr. Tire's standards of operation.  

+ Tire Services – perform wheel removal, balancing, patch/plug repairs, changing, mounting, installation, and TPMS service and repair.  

+ Vehicle Services – perform lubrication, oil changes, basic maintenance (e.g.: bulb, wiper blade, filter replacements, etc.), battery testing, and installations.  

+ Consistently complete Mr. Tire’s Courtesy Inspection process, on every guest vehicle, identifying, documenting, and communicating additional services and repairs.  

+ Assist in inventory management including pulling tires and parts, unloading, and stocking inventory.  

+ Assist with all general store duties, ensuring the store is in excellent condition, maintained to Mr. Tire standards for cleanliness, and consistently in guest-ready condition.  

+ Consistently perform service(s) by Mr. Tire’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety, and compliance procedures.  

+ Test drive vehicles by Mr. Tire’s Road Test policy, including consistently utilizing our dedicated test drive routes, while observing all local traffic and safety laws.  

+ Understand and adhere to company policies and procedures, OSHA standards, safety and environmental codes, and industry regulations including consistent use of required personal protective equipment including but not limited to approved Safety Glasses.   

+ Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.  

+ Operate, utilize, and safely maintain all equipment in accordance with Mr. Tire and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.  

+ Perform other duties as assigned and required.   





Qualifications:   

+ High School Diploma or equivalent is preferred.  

+ Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.   

+ Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)  

+ Required to own a basic set of tools or participate in Monro’s tool purchase program.    




  


Profile Summary: 

+ Ability to take initiative in identifying problems, collecting data, and establishing facts to make practical decisions and recommend solutions.  

+ Strong customer service skills  

+ Strong verbal and written communication skills with the ability to convey technical issues and write routine reports.     




  


Work Environment & Physical Requirements:   


This job operates in an automotive shop environment.  The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. General Service Technicians must be able to complete the following but not limited to:  

+ Ability to work flexible hours, days, evenings, weekends, and holidays.  

+ Must be able to see, and lift, carry and stock merchandise and supplies up to 75 lbs. without assistance.  

+ Frequent standing and walking for long periods of time.  

+ Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting. 





Benefits

+ Performance based incentives   

+ Paid vacation and holidays for Full-Time Teammates 

+ Reimbursement for ASE Certifications   

+ Reimbursement for State Inspection Licenses, where applicable   

+ 401k eligibility immediately upon hire 

+ Direct Deposit 

+ Employee Discounts 

+ Healthcare, Vision, and Dental for Full time teammates   

+ Employee Access Perks 

+ Career Advancement Opportunities  






Your next Destination!


Growth Opportunity:


At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.


Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.