Generational Wealth Grant Administrator - ESL Federal Credit Union

Hours are typically Monday - Friday 8:00am - 5:00pm

Must be flexible to meet current and future business needs

Pay: Starting Pay: $33.51 per hour Pay Range: $29.64 - $37.37 per hour Purpose: This role will serve as the primary point of contact for daily execution of the Generational Wealth First Time Homebuyer grant

Chief duties include communicating internally and externally including customer contact and establishing relationships with external industry and community partners

Pipeline management, reporting and tracking particularly on monthly enrollments and monitoring customer eligibility and readiness

Moreover, the candidate will work cross-functionally with the Generational Wealth Team and partners and internally with mortgage lending, product management, community impact, treasury and mortgage servicing to make certain programs are functioning as intended

Accountabilities: Lead daily activities to ensure that Generational Wealth homebuyer grant programs are operating as intended + Administer program requirements for Generational Wealth grants

+ Track and report grant and customer eligibility and readiness + Manage enrollments, issuing commitment letters, and closings + Perform pre-and-post closing needs + Write and update procedures needed to support grant programs + Track information and metrics as determined by program (referrals, performance, grant rounds, limits) + Serve as administrative contact for Generational Wealth grant customers + Submit compliant packages to the FHLB to solidify program participation Driving operational execution + Champion operational efficiencies internally and with partners + Streamline relevant processes in addition to driving frictionless business flows Customer Experience + Work to deliver superior service and a delightful experience to all external and internal customers + Work with the Generational Wealth Team and partners to uncover tactics to grow share of first time homebuyer market for our target audience

Relationship management + Build powerful and compelling relationships with partners and centers of influence + Establish trust, confidence and partnerships with internal colleagues Qualifications + Associate degree or 2 years of directly related experience required + Residential mortgage, real estate, homeownership programs, financial services or related experience required + Basic understanding of residential mortgage lending and affordable housing + Experience working with racially and culturally diverse populations + Ability to work well individually and as a member of a successful team + Strong communication skills + Demonstrates alignment with ESL’s Core Values, mission, vision, and purpose to help our community thrive and prosper Preferred Qualifications + Bachelor's degree preferred in Business, Real Estate, Urban Planning, Economics, Management or Statistics/Math + Minimum of 2 years of experience in mortgage lending with focus on first-time homebuyers and/or homeownership counseling and homebuyer education + Customer service experience + Familiarity with Greater Rochester neighborhoods and communities We’re committed to diversity, equity, and inclusion

ESL recognizes the importance of a culture that embraces diversity and values individual differences

We are committed to cultivating a diverse workforce at all levels that mirrors the communities we serve

We welcome applications from people with diverse perspectives and backgrounds

We strive to create an inclusive, respectful and equitable environment, which makes ESL a great place to work! #LI-JF1 #LI-Hybrid Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information

41 CFR 60-1.35(c)