Genesys Cloud Engineer - Syntricate Technologies Inc
Irving, TX
About the Job
Required Skills:
- Bachelor's degree preferred.
• Genesys Certified Professional Certification highly preferred
• Cisco Contact Center Certification (or related)
• Minimum 3 years of experience working on Genesys Cloud/Pure Cloud Contact Center platform
• Knowledge in IVR, Data tables, Call flow, emergency , Change, and Problem Management.
• Knowledge to design and develop complex call flows (Inbound, In-Queue, Outbound, Advanced ACD Routing, Data Tables, Integrations with Data Actions)
• Experience in Genesys Dialog engines and BOT flow development 3rd party integrations- Salesforce, e911, CCSP.
o Ability to control or lead conversations with various support groups
• . • Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.
• • Strong cross technical background with proven troubleshooting skills
Source : Syntricate Technologies Inc