Genesys Cloud Engineer - Syntricate Technologies Inc
Irving, TX
About the Job
Required Skills:
- Bachelor's degree preferred.
" Genesys Certified Professional Certification highly preferred
" Cisco Contact Center Certification (or related)
" Minimum 3 years of experience working on Genesys Cloud/Pure Cloud Contact Center platform
" Knowledge in IVR, Data tables, Call flow, emergency , Change, and Problem Management.
" Knowledge to design and develop complex call flows (Inbound, In-Queue, Outbound, Advanced ACD Routing, Data Tables, Integrations with Data Actions)
" Experience in Genesys Dialog engines and BOT flow development 3rd party integrations- Salesforce, e911, CCSP.
o Ability to control or lead conversations with various support groups
" . " Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.
" " Strong cross technical background with proven troubleshooting skills
Source : Syntricate Technologies Inc