Genesys CloudCX Architect - ApTask

About Client:
 The client is a global technology, consulting, and digital solutions company with problem-solving abilities and an emphasis on developing ingenious solutions that allow its clients to remain competitive, profitable, and secure in an evolving business environment.
Client anticipates and leads change to remain in the leader’s quadrant for profitable growth, driven by partnerships with globally leading hyperscales like AWS, Google Cloud, and Microsoft. It has built strong capabilities in new as well as existing technologies such as cloud, data, and digital, pioneering new frontiers.



Salary Range: $140K-$150K/Annum



Job Description:

• As a Genesys CloudCX Architect you'll lead the design implementation and optimization of cutting-edge contact center solutions using the Genesys CloudCX platform Your expertise will drive innovation and elevate customer experiences ensuring seamless operations and maximum efficiency

• Collaborate with stakeholders to understand business requirements and translate them into technical designs
• Design and implement robust contact center solutions including IVR routing strategies reporting mechanisms and integrations with other systems
• Provide technical leadership and guidance to project teams throughout the implementation lifecycle
• Optimize system performance and scalability to meet evolving business needs
• Stay current with industry trends and best practices to continuously enhance our contact center capabilities
• Extensive experience designing and implementing contact center solutions using the Genesys CloudCX platform
• Proficiency in IVR scripting routing strategies reporting configuration and system integration
• Strong analytical and problem-solving skills with a keen ability to translate business requirements into technical solutions
• Excellent communication and stakeholder management skills with the ability to collaborate effectively across teams

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com.