Genesys CX Consulting Product Analyst - HCA Healthcare

Description

Introduction

Do you have the career opportunities as a Consulting Product Analyst you want with your current employer? We have an exciting opportunity for you to join Parallon which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Consulting Product Analyst where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications 

The Consulting Product Analyst Genesys CX is responsible for the development lifecycle, from discovery to implementation, as they work with project team members to define and clarify requirements, design and implement the functional solution, and ensure the solution meets the intended goals. The Product Analyst supports the business owners in matters related to application enhancements and support. The Product Analyst is considered to be one of the subject matter experts and liaison between Application Services, the business, and other IT teams. The Consulting Product Analyst will lead in the development, customization, and support of the Genesys CX application for CSO.

In this role you will:

• Supported application configuration: filters, jobs, rules, etc.
• Create Functional and Technical Requirements
• Scrum Master
• Develop Test Plan. Create Test Cases and help lead QA Testing
• Create and modify SQL Stored Procedures, Views, Tables, and Indexes for more complex processes and integrations
• Write queries and perform data analysis using SQL, Excel, and other data analytics tools
• Seek out and deliver on opportunities for automation and process improvements
• Build and support interfaces with vendors
• Perform Daily Health Checks (DHC) to make certain all jobs execute successfully, along with troubleshooting and preventing repeated issues
• Analyze and troubleshoot application and server log files in a JBoss, Apache, Java environment
• Conduct performance monitoring, tuning, and capacity planning for day-to-day needs, along with major initiatives such as application upgrades, hardware upgrades, and large-scale projects
• Lead technical calls and discussions, business meetings, internal training sessions, scrum calls, change controls, and projects
• Conduct after-hours work such as server patching checkout, on-call rotation, and changes that must be performed outside business hours
• Follow standard processes such as ticket management and change control
• Create and maintain application documentation, including workflows, knowledge base articles, ISAM, backup and recovery policies and procedures
• Identify product gaps and lead enhancement efforts
• Identify and evaluate industry trends in new related systems and technologies
• Support annual audit reviews (e.g. internal & external audit for application and change control, PCI, SAS70 reviews, Sarbanes Oxley, HIPAA), along with supporting and meeting SLAs

Qualifications

• Bachelor’s Degree preferred
• Experience as a Product Analyst for the Genesys Cloud Platform
• Must have strong analytical, problem solving, and diagnosis skills
• Ability to organize, prioritize, and multi-task in a fast-paced environment
• Possess an aptitude for leading the diagnosis and resolution of performance problems within a large-scale, complex infrastructure
• Demonstrate personal ownership of tasks and follow-through to get the required results in the established timeframe
• Must have strong documentation and organization skills and the ability to interact with team members cross-functionally
• Independent, innovative, creative, self-managing individual who can perform with only general directions
• Windows server admin knowledge/experience
• Basic working knowledge of networking such as firewalls, ports, VPNs, and B2B
• Thorough understanding of critical IT processes; such as: Project Lifecycles & SDLC and working knowledge of scrum and agile project delivery methodologies
• VB, C#, SSIS, SQL Agent Jobs, UiPath certification/experience, GitHub, Server Certificates preferred

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Consulting Product Analyst opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.