Glenwood DT Manager - Chick-fil-A
Atlanta, GA 30316
About the Job
Chick-fil-A Glenwood Place
Drive-Thru Manager (5 AM- 5PM or 11 AM-11 PM Shift)
Pay$ 45k
Let Us Invest In You!
Join a team that serves more than just great food – we serve our community with purpose and excellence.
We are seeking a Drive-Thru Manager who embodies servant leadership, creates a positive team culture, and strives for operational excellence. This leader will oversee the morning drive-thru operations, ensuring that our guests receive fast, friendly service in a clean, organized environment. This role is ideal for someone passionate about driving business growth, leading a team, and delivering results.
Key Responsibilities
Operational Excellence
- Oversee the entire drive-thru operation, including outdoor meal delivery, order taking, and window service.
- Implement and monitor drive-thru strategies (e.g., IPOS, weather adaptations, beverage/dessert assembly, tornado bagging).
- Ensure service times, order accuracy, and sales goals are met daily.
- Maintain a clean and safe environment in compliance with company standards.
Leadership & Team Development
- Train, coach, and develop team members, focusing on drive-thru execution and customer service.
- Provide ongoing feedback and support to foster a motivated and high-performing team.
- Lead by example in creating a positive, customer-centric work environment.
- Conduct quarterly performance evaluations and provide ongoing training to team members.
Administrative Duties
- Manage team scheduling, break strategies, and position setups for the drive-thru shift.
- Track team attendance and handle resource management (equipment, small wares, technology).
- Participate in weekly operational meetings to review performance and set goals.
What We’re Looking For
- A servant leader who is passionate about developing people and growing the business.
- Strategic thinker with a goal-oriented mindset and a track record of leadership success.
- Strong communication skills, with the ability to handle difficult situations and lead by example.
- Data-driven and results-oriented, able to adapt and make quick decisions.
- A friendly, outgoing attitude and the ability to motivate others.
Skills & Qualifications
- Availability Window: Monday – Saturday, 5:00 AM – 5:00 PM or 11 AM -11 PM
- Experience: 2+ years of management experience, preferably in a fast-paced, customer-service-oriented environment.
- Requirements: Must be able to open the restaurant; Friday and Saturday availability required.
- Preferred Skills: Knowledge of drive-thru operations, ability to manage high car counts, and experience leading a team.
Note: Exceptions to any requirement can be made at the discretion of the Operator.
Why Work with Us?
- Opportunity to grow with a respected brand known for its commitment to leadership and service.
- Ongoing training and development in the restaurant industry.
- Be part of a team that values community and provides a positive work environment.
All applicants must submit a resume to be considered for this leadership role.
Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. The Glenwood Place location opened in June 2016. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.
