Global Change & Communications Manager - Digital Products - The Boston Consulting Group

To realize our digital transformation, we need to constantly transform and adapt our products, experiences, processes, technology, and how we operate. Delivering our clients unrivalled experience of exceptional service, value and flexibility is part of our DNA. We are looking for people who are passionate about driving adoption of digital products and innovation as well as agile ways of working.

To execute this transformation, we need people within our Change Management Center of Expertise (CoE) who will develop and deploy Change Management and Communication expertise to support product and squad objectives and outcomes.

The Change & Comms Manager brings change management knowledge and experience collaborating with product delivery teams. You will work with a team of highly specialized experts to support the delivery of BCG’s digital products across different squads. You will partner with other change managers in the change management CoE to identify, use and contribute to best practices and lessons learned. 

Basic job responsibilities include:

• Develop and deliver the agile change management approaches for digital products, focused on embedding the products into the business, driving adoption among our internal customers and realizing business benefits.
• Conduct stakeholder assessments, identifying key stakeholders and areas of focus; develop stakeholder engagement plans to address and mitigate risks.
• Conduct change impact assessments, identifying risks to delivery/adoption; articulate practical and actionable mitigation activities.  
• Develop and deliver tactical and strategic communication plans, aligned to the change management approach 
• Write, review, and send tactical and strategic communications
• Develop training & enablement approaches, aligned to the change management approach 
• Identify, baseline and track Change Management KPIs and metrics
• Act as advisor to Product Owners to identify change impacts and advise on necessary mitigation steps
• Engage with product portfolios and squads to understand product roadmaps. Proactively identify and clearly articulate upcoming change to support the roadmap. 
• Navigate multiple stakeholders and competing priorities
• Collaborate with cross-functional teams, designers and vendors to facilitate change activities