Global Finance & Operations Manager – Employee & Time Mgmt - The Boston Consulting Group

Founded in 2022, the Enterprise Services (ES) organization delivers efficient, resilient, and scalable services globally, supporting BCG's diverse teams. It is an evolving BCG organization that is predominantly focused on providing Global Business Services (GBS) activities to every part of BCG. It includes a range of business-critical services and expertise, including Global Finance & Operations Services (GF&OS), Procurement & Payables, Travel, Meetings & Events, Case Team Services, ClientView (Lead-to-Cash), Real Estate, Executive Support Services, and Business Insights and Analytics; supported by transversal expertise in our product portfolios and excellence functions. 

We are looking for an exceptional Manager for our GF&OS team, who will oversee the recording, validation, reporting, and analysis of financial transactions, such as timesheets and expenses, accuracy and integrity of accounting and internal financial reporting. They will be responsible for managing the employee and project code data in financial systems, reviewing key transactions, and providing insightful reports to support decision-making. In this role, they will lead efforts to build a centralized team and support BCG offices globally, working closely with local teams to ensure financial information is recorded, reviewed, and corrected within designated timelines. Additionally, they will handle partner concerns and coordinate cross-functional queries across finance, HR, and other teams, ensuring efficient resolution and adherence to established guidelines. 

Roles and responsibilities:

• Maintain a strong understanding of core accounting principles, including the accurate recording, summarizing, and reporting of transactions, alongside a thorough knowledge of systems, the chart of accounts, and system hierarchies 
• Develop in-depth knowledge of BCG finance systems, processes, and transaction flows to proactively solve problems and drive independent decision-making 
• Lead and support transition of processes from local office finance teams and responsible for successful knowledge transfer to GF&OS Employee and Time Mgmt. team within agreed timelines and quality  
• Ensure accurate recording and review of timesheets, expenses, and transactional data, implementing necessary corrections or adjustments based on personal analysis and input from local finance teams, while maintaining compliance with both local and global financial practices 
• Maintain regular review, reconciliation, and analysis of processed transactions to ensure their accurate flow to the financial statements and detect any discrepancies that need resolution.  
• Oversee the continuous update and maintenance of employee and project data within the financial system, conducting periodic reviews to ensure the accuracy and currency of the data 
• Effectively identify and manage financial issues or discrepancies, ensuring timely resolution by coordinating with relevant collaborators and maintaining clear, transparent communication 
• Build and maintain strong relationships with local finance teams to address queries related to timesheets, expenses, and other financial matters that arise  
• Work closely with GF&OS Service Performance Senior Manager to develop metrics for evaluating performance and service levels. Lead and present to leadership, monthly dashboards including success stories, process heath etc. 
• Develop an escalation matrix for each local office to ensure timely resolution of issues, clear communication channels, and appropriate involvement of relevant team members at each level of escalation, thereby minimizing delays and ensuring accountability throughout the process  
• Act as a key contact for the business in issue resolution; lead system implementations, participate in testing efforts; connect with business collaborators to understand issues and adapt process as needed, and play an active role in resolving complex issues 
• Perform process assessment to understand, enhance and promote the process controls framework. Continuously develop, review, and update standard operating procedures (SOPs), process documentation, and RACI frameworks to ensure compliance and streamline operations 
• Ensure robust internal controls by maintaining appropriate backups and schedules that support financial transactions. Adhere strictly to internal compliance policies and guidelines in all daily operations 
• Lead continuous improvement of services in quality and effectiveness in close collaboration with extended team members, ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found  
• Partner with local office finance teams to support on annual /quarterly audit activities. Also, implementing any recommended improvements or corrective actions following the audit, working to enhance overall financial reporting and controls  
• Lead, manage and coach the team to achieve their development goals  
• Actively participate in organization-wide projects and initiatives, contributing financial insights and expertise to achieve successful outcomes