Global IT Operations Engineer - Mayer Brown LLP

Mayer Brown is an international law firm positioned to represent the world’s major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do.

We are a collegial, collaborative, and diverse firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realize their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm.

If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Information Technology department in our Chicago office as a Global IT Operations Engineer.

The Global IT Operations Engineer is responsible for delivering IT Operations across the firm.  Areas of responsibility include IT Infrastructure maintenance, monitoring of systems for capacity and operational effectiveness.

Essential Functions:

• Ensures monitoring is in place for all IT platforms
• Monitors performance and capacity of environment, appropriately responding to alert notifications and addressing cause of alerts
• Monitors service requests and adheres to posted SLAs
• Monitors, validates, and maintains data protection policies
• Performs maintenance activities identified as needed to support the Firm infrastructure equipment, adhering to guidance provided by vendor support, engineering teams, and architecture teams
• Adheres to Firm established outage procedures to ensure minimum service interruptions for users
• Follows maintenance schedules identified to ensure system uptime and availability
• Maintains good working knowledge of Firm owned application software
• Develops and maintains operational processes needed to ensure repeatable activities are recorded in a centralized repository
• Provides necessary information to teams when presented with audits seeking data
• Adheres to all IT and user quality assurance practices in order to ensure the highest quality of service
• Complies with the IT Department’s change request system
• Ensures systems of record are maintained when changes occur in the environment
• Performs other duties as assigned or required to meet Firm goals and objectives

Education/Training/Certifications:

• Bachelor’s degree in a related field. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job
• Cisco CCNA
• ITIL V3 Foundation
• Microsoft Certification related to Microsoft Windows Server
• VMware VCP

Professional Experience:

• Minimum three years’ experience working in a 24x7x365 Operations Center supporting a global professional services organization, required
• Experience supporting a multi-factor authentication product for use by VPN and remote access technologies
• Experience deploying and decommissioning of data center infrastructure, both physical and virtual
• Experience utilizing an enterprise grade ITSM tool for Incident Management, Change Management, and CMDB
• Experience with enterprise grade monitoring tools capable of generating alert notifications and executing automated actions in response to specific thresholds encountered
• Experience with Wide Area Network technologies (MPLS, Point to Point & Internet)
• Experience with Local Area Network technologies (Ethernet & layer 2 switching)

Technical Skills:

• Strong knowledge of PowerShell for automation
• Strong knowledge of Microsoft Windows Server
• Strong knowledge of virtualization technology, preferably VMware
• Strong knowledge of SAN and NAS operation
• Familiarity with Linux
• High level knowledge of load balancing technologies
• High level knowledge of firewall technologies
• High level knowledge of wireless technologies
• Proficiency in Microsoft Office products

Performance Traits:

• Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors
• Ability to work in a diverse team environment and effectively support the demanding needs of the Firm
• Ability to work under pressure, meet deadlines with shifting priorities
• Must be a self-starter with a high level of initiative
• Strong customer service skills, able to anticipate needs and address requests
• Strong attention to detail, organizational skills and the ability to handle multiple projects
• Maintains confidentiality and exercises discretion
• Exercises solid strategic thinking and problem-solving skills
• Passion for automation to ensure as many operational activities as possible can get automated
• Ability to ‘challenge the status quo’

Physical Requirements:

• May require occasional lifting of up to 20 lbs.
• May require travel to other locations as needed

The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

We offer competitive compensation and comprehensive benefits, including medical/dental/vision/life/and AD&D insurance, 401 (k) savings plan, back-up childcare and eldercare, generous paid time off (PTO), as well as opportunities for professional development and growth.

Thank you for your interest in Mayer Brown. We are committed to providing equal opportunity and reasonable accommodations to applicants and employees with disabilities and disabled veterans. To request a reasonable accommodation related to the application process and/or job interview, please email uslateralrecruiting@mayerbrown.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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