Global L&D Operations Manager - The Boston Consulting Group
Boston, MA
About the Job
BCG’s mission is to inspire the best people with unparalleled opportunities for professional and personal growth. Accordingly, our people development processes are a key differentiating success factor and core to BCG’s continuing success.
The learning and development experience is designed to prepare our consultants for their current roles and the next level of challenges in their career progression. It is delivered through a combination of live (local, regional, and worldwide) and distance learning offerings (e-learning and virtual classrooms).
The Global L&D Team (NDE) is overseeing and managing the participant pools of worldwide, regional training programs, as well as supporting the planning, preparation, execution of various L&D programs and campaigns, including calendar scheduling, program hosting, material preparation, and program and cost analysis.
The Global L&D Team is a dynamic group, constantly required to evolve with the needs of the business. This means that roles are flexible and vary depending on global priorities. The duties of this role will change in the same way but initial allocations and focus of the role are likely to be as follows- - Directly manage and supervise a Global L&D Operations team of 5-10 members
- Understand, design and plan for staffing and capacity of the team, ensuring utilization of team’s capacity and optimum productivity while delivering quality output to stakeholders
- Work with line Managers across the team to determine areas of focus, gaps and upskilling topics where needed
- Build strong and credible relationships across and beyond teams, while being empathetic to adapting and responding to client feedback.
- Work in a matrix structure with a strong focus to partner with stakeholders and work to build an effective relationship to achieve common goals
- Implement and suggest effective L&D communication plan and strategy while supporting our global operations team to manage participants lifecycle (registration, cancelation, logistics and database management)
- When required, be prepared to host our virtual live sessions from opening the sessions, welcoming the participants, introducing the presenters, and final closing.
- Be consistent with the team to review communications and use best practices in this area to communicate the right data with the relevant teams/people. This will involve pushing the team to have strong and trusted relationships with the stakeholders.
- Be part of local and global level projects across the teams when required, working to continually improve on the services that we offer, ability to bring new ideas and bring them to action
- Bring strong working experience of LMS preferably SABA or equivalent
- On-board, upskill and train new team members in the team and if required across the teams
Source : The Boston Consulting Group
