Global Technology–Manager, Operational Excellence, Communications - McDonald's Corporation

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.  

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

McDonald’s evolving Accelerating the Arches growth strategy puts our customers and people first and uses our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the meaningful role technology plays as the leading, global omni-channel restaurant brand. Technology enables the organization through digital technology, and improving the customer, crew, and employee experience each and every day.

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business. At McDonald’s you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always eager for a challenge. These challenges provide access to exciting career paths. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Job Summary

This opportunity is part of the Global Technology Strategy and Planning Team, which is focused on ensuring the Global Tech strategy is real and is realized. Specifically, the Operations Excellence team’s role is to ensure we run Tech like a business, focused on external brand building, operations, employee experience and culture development.

The Manager, Operational Excellence (OpEx) will report to the Director, OpEx and will lead operational and communications activities for overall Global Tech and Strategy & Planning.

• Owns the development and execution of comprehensive communication and stakeholder engagement strategies, enabling high employee engagement across Global Technology
• Develops effective communications that tell our Global Tech story across internal and external brand channels (organization engagement channels, social media, recruitment messaging, leadership communications, leadership LinkedIn etc)
• Responsible for bringing innovative ways and tactics surrounding the Technology communications (seeking efficiencies, new insights and ultimately, effectiveness) and identifies and applies new, creative ways to reach and engage external audiences through content and other new online and offline approaches (e.g. video development, influencer outreach, etc).
• Leads execution and planning efforts of key routines and engagement events that create awareness and advocacy of the Tech story and high employee engagement (including Town Halls, executive presentations)
• Owns the activation and growth of our external Tech Blog, a key storytelling platform, which serves as a critical recruitment tool. Leads in bi-monthly Ed. Board meetings, editor-in-chief of content. Contribute stories.
• Supports OpEx team on leadership communications for the Technology function.
• Lead overall editorial calendar for function
• Craft and ask for input for executive-level communications.
• Supply prompt input to leadership scripts, narratives, talking points for key communications
• Support materials for leadership meetings, conversations, and events
• Partner with peer OpEx teams across Global Tech to ensure consistency.
• Provide support to, Director OpEx, as needed.

• Experience with a variety of organizational practices, including operations management, human resources management, and leadership communications.
• Experience in operational excellence, continuous improvement, or similar roles.
• Knowledge and ability to discover, design, and implement best practices.
• Able to navigate complexity, various stakeholder needs, while delivering tangible outcomes.
• Ability to work across diverse teams to enable change and establish operational cadences.
• Solid understanding of business practices, organizational practices, and governance processes.
• Experience building team culture and organizational culture.
• 5-7 years’ experience working in business, technology, organizational effectiveness, organizational excellence, business process optimization, continuous improvement, or other related areas.
• Comfortable working across local and international teams, on-site, hybrid, and virtual environments.
• Skilled with Microsoft Office Suite (Office 365 / O365, including Teams, SharePoint, Word, Excel, PowerPoint, OneNote).
• Able to show experience with or potential to learn Smartsheet and other digital tools.
• Proficient in business process optimization, reviews, modeling, mapping, or process improvement.
• Comfortable working with leadership, technology, human resource, operational, communications, and finance teams.
• Ability to collaborate with technical team members, technical language, and offer translation towards general business or executive audiences.
• Demonstrated combination of education and years of professional experience showing ability to work with senior leader teams, provide strategic recommendations, and implement action.
• Capable of being structured and methodical, while also flexible and adaptable to changing organization needs, technology innovation, and organizational transformation.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.