Global Training Coordinator at Three Point Solutions Inc
Davenport, IA
About the Job
Job Title: Global Training Coordinator- 40239
Location: Davenport, Iowa
Fully Onsite
Schedule: Monday-Friday with flex start (7am-8am).
Start Date: 12/2/2024
End Date: 10/1/2025
Job Description:
Performs a variety of tactical tasks to support training activities such as support of Web-based learning systems, Information Technology (IT), computer software or hardware, and coordinating training programs
Duties can be complex and deal with technical support, critical administrative tasks, coordinating facility logistics/equipment/training aids and maintaining information in various systems and interaction with external business partners
Deals with proprietary or confidential information regarding Company and channel partner activities and will provide fundamental training relevant to Learning Management System administration at the channel partner level
Supports training staff in a variety of ways such as providing support materials, documenting, administrating processes, purchasing, or being a resource on specialized training issues
May assist in development and delivery of training to channel partners, Company personnel and customers
Works collaboratively with training staff and channel partners, Company personnel and customers on issues relating to their support and coordination role within training
Handles telephone support, customer and channel partner phone calls and provides Tier 2 support to resolve issues with channel partners, customers, and field personnel
Makes decisions and provides recommendations to Learning Services Provider(s)
Utilizes selected processes and tools to assist instructors and managers in the processing of relevant communications, training materials, and/or reports
Monitors transaction activity on Learning Management System and reconciles revenues and expenses to appropriate course and account and executes the appropriate charge-back method for the user
May provide assistance in marketing or filling classes by analyzing upcoming rosters and providing telemarketing support
Generate reports for supervisors and managers to take appropriate actions.
Lead the tactical execution of scheduling and closing classes delivered by the global Construction & Forestry training organization
Load/manage items as requested by internal training group
Manage items & offering pricing globally
Perform audits
Provide administrative support to dealer personnel and dealer training managers
Work with enterprise training coordinators to ensure process alignment and overall system management
Top Skills:
Strong attention to detail
Demonstrated problem solving skills
Ability to manage and prioritize multiple tasks
Strong communication skills and engaging and positive attitude
A team player who helps to build a highly engaged and energized work environment
Intermediate experience of Excel
Education:
A 4-year degree with 2.8 minimum GPA would be beneficial, but not required
High school diploma with 4+ years relevant experience is required.
#ZR
Location: Davenport, Iowa
Fully Onsite
Schedule: Monday-Friday with flex start (7am-8am).
Start Date: 12/2/2024
End Date: 10/1/2025
Job Description:
Performs a variety of tactical tasks to support training activities such as support of Web-based learning systems, Information Technology (IT), computer software or hardware, and coordinating training programs
Duties can be complex and deal with technical support, critical administrative tasks, coordinating facility logistics/equipment/training aids and maintaining information in various systems and interaction with external business partners
Deals with proprietary or confidential information regarding Company and channel partner activities and will provide fundamental training relevant to Learning Management System administration at the channel partner level
Supports training staff in a variety of ways such as providing support materials, documenting, administrating processes, purchasing, or being a resource on specialized training issues
May assist in development and delivery of training to channel partners, Company personnel and customers
Works collaboratively with training staff and channel partners, Company personnel and customers on issues relating to their support and coordination role within training
Handles telephone support, customer and channel partner phone calls and provides Tier 2 support to resolve issues with channel partners, customers, and field personnel
Makes decisions and provides recommendations to Learning Services Provider(s)
Utilizes selected processes and tools to assist instructors and managers in the processing of relevant communications, training materials, and/or reports
Monitors transaction activity on Learning Management System and reconciles revenues and expenses to appropriate course and account and executes the appropriate charge-back method for the user
May provide assistance in marketing or filling classes by analyzing upcoming rosters and providing telemarketing support
Generate reports for supervisors and managers to take appropriate actions.
Lead the tactical execution of scheduling and closing classes delivered by the global Construction & Forestry training organization
Load/manage items as requested by internal training group
Manage items & offering pricing globally
Perform audits
Provide administrative support to dealer personnel and dealer training managers
Work with enterprise training coordinators to ensure process alignment and overall system management
Top Skills:
Strong attention to detail
Demonstrated problem solving skills
Ability to manage and prioritize multiple tasks
Strong communication skills and engaging and positive attitude
A team player who helps to build a highly engaged and energized work environment
Intermediate experience of Excel
Education:
A 4-year degree with 2.8 minimum GPA would be beneficial, but not required
High school diploma with 4+ years relevant experience is required.
#ZR
