Global UX Designer Expert Senior Manager - The Boston Consulting Group

As a member of BCG’s Global IT UX Center of Expertise (CoE), you will be working on the user experience for employees. You’ll be responsible for the creation and testing of service design blueprints research, and the analysis of employee needs and sentiment. We are seeking a highly creative and experienced Service Designer to join our dynamic cross-functional team. The ideal candidate will have a passion for designing intuitive and engaging service experiences.  

Key Responsibilities: 

Service Design Development: 

• Develop service design blueprints and guidelines to ensure consistency across services. 

• Utilize user journey mapping, needs and sentiment analysis, and other tools, methods, or processes to understand and define end-to-end UX. 

User Research & Analysis: 

• Conduct qualitative and quantitative user research to understand employee needs, behaviors, and pain points. 

• Analyze user feedback and usage data to inform design decisions. 

• Create meaningful and actionable insights into our employees’ behaviors, needs, expectations, and pain points. 

Collaboration: 

• Work collaboratively across teams, disciplines, and regions to ensure a diverse approach to problem-solving. 

• Engage with senior leadership, showcasing UX work and evidencing the contributions your research and design work have made to the team’s broader strategic initiatives. 

Testing & Iteration: 

• Gather feedback to refine and improve service designs. 

• Iterate on designs based on user feedback and analytics to enhance the user experience. 

Innovation & Trends: 

• Stay updated with the latest design trends, tools, and technologies. 

• Advocate for and implement best practices in user-centered design and Lean UX.