GMS Administrator - McNaughton-McKay

GMS Administrator

Join the company that helps make American manufacturing possible. You’ll work alongside essential industries such as automotive, plastics, food, beverage and aerospace, while becoming an employee owner through our Employee Stock Ownership Plan (ESOP). As a McNaughton-McKay employee, not only do you help the company succeed, you also share in the rewards.

General Summary:
Processes orders for Exchange, Repair or Warranty (after 24-hour failure) received by mail, telephone, facsimile or personally from a customer or company employee.

Key Responsibilities:
1.Handle customer request for training classes.
2.Coordinates technical support for customers.
3. Handles AB site support (software) negotiations.
4. Processes orders for Allen Bradley exchange and repairs.
5.Conducts delivery status follow-up by expediting or tracing missing or delayed shipments.
6.Processes Customer literature requests.
7.Works closely with Warehouse, Accounting and Outside Sales to ensure timely accurate billing and accurate on-time deliveries.
8.Focal point for customer problem resolution. Initiates immediate containment actions to satisfy the Customer.
9.Acts as liaison between Customer and other McNaughton-McKay activities.
10.Supports the branch GMS efforts when required.
11.Completes and maintains required documentation.
12.Assist in creating, implementing, and revising procedures and instructions.
13.Supports all quality initiatives set forth by McNaughton-McKay Electric Co.

Knowledge/Skills/Abilities:
1.High school diploma or equivalent required. A degree or a pattern of continuing education preferred.
2.Knowledge of McNaughton-McKay operations and products is preferred.
3.Proven skills in communication, both written and oral.
4.Ability to organize, prioritize and complete tasks at own initiative with minimal supervision.
5.Basic computer skills with MS Office products required.
6.Thorough knowledge of McNaughton-McKay’s business systems is preferred.

Reporting Relationships:
Reports To:Operations Mgr. / Branch Mgr.
Direct Reports: None

Working Conditions: Normal office environment

EEO/AA/M/F/Vet/Disability Employer

We appreciate your interest in McNaughton-McKay Electric Company.  We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.