Go-To-Market Operations Senior Manager - Onbe
New York City, NY
About the Job
Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for "on behalf." Because that's exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe!
Summary: The Go-To-Market Operations Senior Manager plays a pivotal role responsible for optimizing the business processes and governance throughout our deal lifecycle, from lead generation through client retention. This role drives initiatives to build processes from the ground up, aligning with our strategic go-to-market (GTM) vision. Key areas of focus include full funnel tracking, seamless handoffs, stage gating, client volume and engagement models, and cross-functional processes such as pricing, contracting, underwriting, and implementation, all designed to enhance the customer journey.
This position is remote, but it's essential that candidates reside within 30 miles of the Metro New York area. The role may occasionally require in-person meetups and travel.
- Map and analyze the buyer journey and customer lifecycle to identify bottlenecks, inefficiencies, and areas for improvement designed to maximize win rates and customer retention.
- Implement best practices and drive innovative solutions to increase productivity across the cross-functional GTM system, shorten sales and implementation cycles, and increase speed to revenue.
- Foster strong relationships with key customers and partners to understand their needs and preferences, ensuring GTM strategies align with customer requirements.
- Institute governance processes that ensure deal integrity while preventing bottlenecks and friction, and provide insights and recommendations for improving tooling and handoffs.
- Work closely with RevOps team members to optimize the CRM and other GTM tools and ensure effectiveness of commercial team dashboards and reports to track KPIs and measure the effectiveness of GTM strategies.
- Collaborate to improve onboarding and sales enablement strategies that promote speed-to-revenue.
- Partner with Growth (GTM) Senior Leadership as a functional expert, providing input and executing on functional strategy and innovation
- Collaborates closely with GTM teams and Finance teams to execute and improve forecasting and commissions processing, minimizing turnaround times and improving accuracy.
- Monitors process efficacy, analyzing errors and determining remediation plans to remove blockers and ensure consistency in the GTM cross-functional workstreams.
Qualifications:
- Bachelor's degree in Business, Analytics, or related field. MBA a plus.
- 7+ years of experience in Revenue Operations, Business Operations, or Business Process Management
- Experience designing processes for use in a commercial/GTM environment in SaaS, Partner/Channel, and/or enterprise technology sales. FinTech experience a plus.
- Experience engaging with teams on the GTM journey and end-to-end customer lifecycle to streamline touchpoints and maximize win and retention rates
- Familiarity with process optimization paradigms (Six Sigma, Theory of Constraints, etc.) preferred
- Demonstrated success at leading change management programs in a cross-functional environment, both with commercial (sales and post-sales) teams as well as supporting business teams (legal, finance, compliance, etc.)
What We Value:
- A team player who understands that collaboration is the key to success
- A caring professional who puts customers and colleagues first
- Always striving for excellence in everything you do
- Highly focused on results, finding a way when others only see the challenges
- A passionate person who can influence others into getting behind the mission
The base salary range for this position is budgeted for $115,560 to $136,500 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits includes medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.
At Onbe, a diverse group of people, ideas, and perspectives are key to achieving phenomenal things. For over 25 years, our focus has remained on building a culture of openness and ingenuity, where employees come together to innovate and build disbursement solutions that make the lives of our clients and their consumers and workforces easier and better. Our definition of success includes celebrating differences and affirming belonging. To that end, we ask employees to come to Onbe as they are and contribute their diverse perspectives, identities, and experiences.
We believe that the recruiting phase is only the very beginning of diversity and inclusion. At Onbe, we're constantly evolving the way we celebrate diversity every day and in everything we do. With several internal committees that are dedicated to mental and physical wellness, diversity, inclusion, and community outreach, we are committed to making a culture that is inclusive to all.
Onbe is proud to be an equal opportunity employer. We seek out ways to create a mindful workforce that embraces diversity and celebrates a culture of inclusion. We do not discriminate against employees or job applicants on the basis of race, color, ancestry, national origin, sex (including pregnancy), gender identity, sexual orientation, marital or family status, religion, age, disability, genetic information or military service. Our equal opportunity policy applies to all decisions of employment including hiring, placement, promotion or advancement, termination, layoff, recall, transfer, compensation, training and leaves of absence
