Go-to-Market Technical Program Manager, Lead Management Operations - Amazon

Description Are you a customer-obsessed product leader? Amazon Web Services (AWS) is looking for a results-driven and strategic Go-to-Market (GTM) technical program manager to join the fast-growing Digital Marketing Lead Management & Operations (LMO) team to help effectively launch a confidential platform and set of natively built (NAWS) services. As a GTM Manager, you will own highly visible product launches that span global sales and marketing teams. This role will allow you to help AWS establish best practices in product testing, go-to-market planning, change management, and ongoing product support that will directly impact sales productivity and revenue. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Key job responsibilities As a Go-to-Market Manager, you will be responsible for ensuring our Machine Learning tooling is effectively tested and released into production supported by robust change management and clear communications, allowing global sales and marketing organizations to effectively adopt new processes or features with ease. You will act as a liaison between the customer and product teams, inform the product roadmap based on customer feedback and drive multiple teams (engineering, product, program) to execute on the vision. You will utilize your background in marketing and operations to help define the vision that enables marketer efficiency through the use of GenAI services. As the single-threaded go-to-market owner, you are trusted to define strategic adoption plans for your service and operate with independence. You will work closely with marketing, sales, and engineering customers, understand their use cases, and dive deep on dependencies. You can influence and communicate with senior-level stakeholders and represent the point of view of the marketing organization. You can clearly articulate (verbally and in writing) complex problems or product features, tough trade-offs, and propose testing or enablement solutions to help your stakeholders understand. You are an excellent, customer-obsessed writer that generates communications that are easy to follow and structured in an intuitive way, allowing stakeholders and customers to quickly learn about platform changes and capabilities. This a unique role that will work closely with a diverse set of global, functional (i.e. Marketing, Sales, Revenue Operations) stakeholders. You can lead without direct authority. A day in the life Typical responsibilities: * Own the launch of new Machine Learning (ML) based capabilities to global AWS Marketing and Sales Teams * Translate complex and ambiguous business problems into crisp business requirements *Design and manage execution of product testing plans ensuring all technical capabilities are working as expected prior to impacting the customer experience *Lead User Acceptance Testing Sessions and Product Demos, thoughtfully capturing feedback along the way (to inform future product or enablement changes) *Deliver effective change management, communication plans and enablement mechanisms that result in fast adoption of new features *Own creation and ongoing management of the adoption network for your product/service(s) About the team Lead Management Operations is revolutionizing the way AWS Sales and Marketing interacts with customers. We're building a complete revenue automation experience that streamlines and supports the way a customer moves through their purchasing journey. With a holistic and transactional data ingestion platform and extensible services, powered with Generative AI, Project Lorem is innovating the way AWS helps its customers scale their business through the cloud. Basic Qualifications - 3+ years of technical product or program management experience - 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules - Experience with designing and/or testing Machine Learning Based Products or Services - Experience in (or working with) AWS Marketing Operations Preferred Qualifications - 3+ years of working directly with engineering teams experience - 2+ years experience in designing, facilitating and/or executing product testing (ex. UAT testing). Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $197,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.