Golf Shop Assistant - Lake Tahoe - American Golf

ABOUT LAKE TAHOE GOLF COURSE

Located in a natural mountain meadow just minutes from the southern shoreline of Lake Tahoe in the Sierra Nevada Mountain’s Lake Valley State Recreation Area, Lake Tahoe Golf Course’s spectacular William Bell-designed championship layout will inspire and delight every golfer with its breathtaking scenic views and natural habitat.  Lake Tahoe Golf Course features an 18-hole golf course, practice area, restaurant and bar.  The restaurant and bar can host special events, weddings, parties for up to 200 people.

ABOUT DRIVE SHACK INC

Drive Shack Inc. is a leading owner and operator of golf-related leisure and entertainment businesses focused on bringing people together through competitive socializing. Today, our portfolio consists of American Golf, Drive Shack and Puttery.

ABOUT AMERICAN GOLF

American Golf is one of the most experienced and innovative operators in the golf industry today. As an owner, lessee, and manager of golf courses and country clubs for over 50 years, American Golf has the unmatched expertise to maximize any golf opportunity. Over its 50-year history, American Golf has been involved with more than 325 golf courses for various private entities or public agencies. Currently, American Golf manages over 70 facilities across the United States. To learn more or plan your visit, please visit americangolf.com.

Job Purpose

The Golf Shop Assistant is responsible for providing excellent customer to members and guests. Golf Shop Assistants play an intricate part of the success of the Pro Shop and help overall tracking of golf play.

Responsibilities

• Check members and guests in, utilizing the Point of Sale (POS) system, for processing purchases, credit card transactions, answering the telephone, and managing the reservation system in accordance with AGC standards
• Utilize tee sheet demand management and demand generation strategies such as opening on time, implementing a double tee system, paring short groups, booking from the outside in, rebooking players, credit card guarantees, optimum booking, holding back short groups, and a guest replay strategy
• Maintain the pro shop environment by keeping the shop neat and orderly: straightening and stocking merchandise, assisting Merchandiser with display of new merchandise (steam, ticket, fold, display), and vacuuming the shop each day and as needed; following corporate guidelines for opening and closing duties, including cash handling responsibilities; tallying tee sheet at end of day
• Handle member/guest service issues in a prompt and effective manner

• May provide leadership in the absence of the Golf Shop Supervisor by interviewing, training, scheduling, evaluating performance and providing disciplinary action as necessary for other Golf Shop Assistants, implementing new processes and procedures as directed by management
• Maintain a professional and service-oriented environment in the pro shop by utilizing excellent interpersonal and customer service skills, organizational skills and the ability to multi-task in a fast-paced environment
• Ensure service continuity in the pro shop by maintaining a flexible work schedule
• Assist the General Manager in the delivery of staff meetings
• Implement and support all AGC initiatives and programs as requested by management
• Other duties may be assigned by management

Pay rate: $16-$18/hr

Qualifications

• Basic math skills, the ability to write and communicate clearly required
• Experience handling customer service issues, cash and credit card transactions

Education

• High school diploma or GED

Skills/Abilities/Personal Characteristics

• Flexibility
• Verbal and Written Communication

• Basic Math
• Customer Service
• Resolve Conflict
• Teamwork
• Friendliness
• Energy Level
• Thoroughness
• Efficiency

Working Conditions

• Days and hours of work vary by schedule and business needs.
• Evening, weekend, and holiday work will be required.
• While performing the duties of this job, the employee may be required to stand for long periods of time, to walk, read, hear, talk, balance, climb, use hands, use fingers, reach, stoop, kneel, crouch, crawl, smell, taste, push or pull. The employee may be required to lift and carry objects weighing up to 25 pounds.  Specific vision abilities required for this position include close vision, distance vision, peripheral vision, color vision and the ability to adjust focus.
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

American Golf Corporation is committed to equal employment opportunities for all. We will not discriminate against employees or applicants for employment on any legally recognized basis, (protected class), including but not limited to race, color, religion, genetic information, national origin, sex, pregnancy, childbirth, medical conditions, age, disability, citizenship status, uniform service member status, or any other protected class under federal, state, and/or local law.