Good Evans Front-of-House Manager - Elkhorn - Good Evans

THE JOB

A Good Evans front-of-house manager is responsible for ensuring that our guests receive warm and friendly service, and that staff work efficiently and effectively. The front-of-house manager assists in the daily operations of the restaurant, including scheduling, training, and guest relations. This position directly reports to the General Manager of the Good Evans location.

THE BENEFITS

• Employee meal discount
• Medical, dental, vision, and ancillary insurance (full-time employees)
• 401K Plan (full-time employees after one year of employment)
• Paid time off
• Holiday Closures

THE REQUIREMENTS

• Good Evans is looking for employees who exhibit our Company core values.
  • People First – Genuinely Care for People, Respect – Honest with Love, My Team, Our Guests, “One Team, One Guest”
  • Quality Always – Fanatical Attention to Consistency and Detail, Professionalism – How We Serve, Proud of the “Brand”, Our Product, Quality Always, Excellence
  • Grit – Takes Ownership, Go Getter, Self-Starter, Maintains Accountability, Do the Right Thing, Hardworking, Committed, Reliable
• Provide positive leadership to a team, manage the tasks and functions that need to be accomplished to run a profitable and successful restaurant and hold the front-of-house team accountable under the leadership and direction of the General Manager.
• Ability to work flexible hours/days to support business hours and needs.
• Must have reliable form of transportation to work.
• Professional in appearance, demeanor and conduct at all times. Company uniform required during working hours.
• Strong work ethic required. Exhibits a high level of integrity and honesty.
• Participation in Company meetings.

THE RESPONSIBILITIES

• Supervise and coordinate the front of house staff, including servers, hosts, and bartenders.
• Ensure that all guests are greeted promptly and courteously, and that orders are taken and delivered accurately and timely.
• Monitor the quality and presentation of food and beverages and communicate with the kitchen manager and kitchen staff to ensure customer satisfaction.
• Create and implement staff schedules and adjust as needed according to business volume and staff availability. Control the elements that contribute to a cost of labor range that falls within budget for the Company.
• Train new and existing staff in customer service skills, menu knowledge, safety procedures and company policies.
• Handle customer complaints and feedback in a professional and courteous manner.
• Ensure that the restaurant is clean, safe, and comfortable for guests and staff at all times.
• Comply with all health and safety regulations and standards.
• Oversee the completion of all side work duties by front-of-house server staff.

SKILLS AND QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience: High school diploma or equivalent; bachelor’s or associate degree in hospitality management or related field preferred. At least 2 years of experience in a front-of-house management role in a restaurant or hotel setting is preferred. Knowledge of food and beverage service, menu planning, inventory control and budgeting.

Relational and Language Skills: Respectful and team-oriented personality. Excellent communication and interpersonal skills. Ability to lead a team under pressure and in a fast-paced environment and direct multiple tasks.

Mathematical and Computer Skills: Excellent math and computer skills. Must be capable of learning and becoming proficient in the accurate use of the technology utilized by the Company to perform the position such the KDS (kitchen display system) and POS (point of sale system).

Emotional Demands: Ability to work well under pressure and in a fast-paced environment. Ability to work flexible hours, including weekends and holidays. Knowledge of food and beverage menu items. The ability to communicate respectfully to all restaurant staff and customers under pressure and follow recipes and instructions accurately and consistently. While performing the duties of this job, the front-of-house manager is regularly required to listen, instruct, and give directions, verbally communicate with restaurant staff and management, and maintain a good attitude and outlook under pressure.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; talk or hear; and taste or smell. The employee is frequently required to reach with hands and arms. The employee must be able to lift and/or move up to 50 pounds.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, tasks, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to modify essential functions of the job, or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs, or technical developments).

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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