Greeter/Switchboard Operator - Wally Edgar Chevrolet

Wally Edgar Chevrolet, a vibrant and inviting dealership in Lake Orion, Michigan, is seeking a cheerful and welcoming Greeter/Switchboard Operator to join our administrative team. As the first point of contact for our cherished customers, you will play an essential role in creating a warm and positive atmosphere, ensuring each visitor feels valued and appreciated. At Wally Edgar Chevrolet, we pride ourselves on our exceptional customer service and community-focused approach. In this on-site position, you will be pivotal in our dealership's daily operations, helping to guide and direct customers, and ensuring they have a pleasant and memorable experience. If you have a passion for delivering excellent customer service and thrive in a fast-paced environment, this could be the perfect opportunity for you.

Salary Range: $14.00 per hour

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Dental Insurance

Vision Insurance

Health Insurance

Life Insurance

Parental Leave

Hands on Training

Career Growth Opportunities

Retirement Plan

Responsibilities

Customer Interaction: Greet all incoming customers in a friendly and inviting manner, ensuring they feel welcomed and valued as soon as they enter the dealership.

Switchboard Operation: Efficiently handle incoming calls to the dealership, directing them to the appropriate department or personnel as needed.

Information Provision: Provide basic information about the dealership's services, offers, and operation hours to walk-in customers and callers alike.

Facility Maintenance: Ensure the reception area is tidy, well-organized, and welcoming, reflecting the professional image of Wally Edgar Chevrolet.

Customer Support: Assist customers with their initial inquiries and guide them to the appropriate person or department for further assistance.

Appointment Coordination: Schedule appointments for customers and manage the visitor logbook to maintain a coherent flow of customer visits.

Experience: Previous experience in a similar role within a retail or service environment preferred.

Communication Skills: Strong verbal communication abilities to interact effectively with customers and team members.

Interpersonal Skills: Friendly, approachable demeanor with a positive attitude towards assisting others.

Multitasking: Capability to manage multiple tasks simultaneously while maintaining a high level of customer service.

Organization: Excellent organizational skills to manage calls and coordinate with different departments.

Flexibility: Willingness to work varied hours, including weekends, to meet the needs of the business.

Technical Skills: Basic knowledge of office software and telephone systems.

Customer Service Oriented: Committed to providing exceptional customer service and ensuring customer satisfaction.