Greif - Summer 2025 IT Service Desk Management Intern, application via RippleMatch - RippleMatch Opportunities
Smyrna, GA
About the Job
This role is with Greif. Greif uses RippleMatch to find top talent.
Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.
Summer 2025 IT Service Desk Management Intern
Job Description:
Attention students! Ready to ignite your career? Discover an exciting opportunity with Greif.
Greif offers a unique chance to learn, inspire, and make an immediate impact at a company where your ideas are always valued. As a leader in industrial packaging, Greif is dedicated to creating essential packaging solutions and delivering legendary customer service across 35 countries.
Awarded the prestigious 2024 Gallup Exceptional Workplace Award and 2024 Top 100 Global Most Loved Workplace, Greif is committed to sustainability and values its employees as colleagues. Our journey toward becoming the best-performing customer service company isn't just about metrics; it's about the people and strategies that define us.
Are you ready to shape your career journey in a company that is as unique as you? You've come to the right place.
Responsibilities:
The Greif Early Career Program offers a 10-week corporate internship experience. Participants will undertake project-based assignments focused on IT. As an IT Service Desk Management Intern, you will be immersed in a fast-paced environment, handling essential IT service desk functions and contributing to the team's success.
Manage and respond to calls related to technical issues, providing prompt and efficient support
Work through assigned tickets, including troubleshooting and resolving technical issues
Open and manage critical tickets, coordinate with the appropriate points of contact, and engage with vendors for major troubleshooting
A summer internship at Greif will enable you to:
Apply academic knowledge to gain industry experience
Collaborate with fellow interns and colleagues on a meaningful project to present at the end of your internship
Access professional development opportunities and learning material
Gain clarity on academic and career goals
Assimilate into a corporate team environment
You will have the opportunity to:
Attend the week-long Internship Summit at Greif's corporate headquarters in Delaware, Ohio
Assist in IT assignments and ongoing projects
Familiarize yourself with departmental functions
Work directly with IT professionals and gain practical experience in handling IT service desk operations
Gain comprehensive knowledge of Greif's IT systems and infrastructure
Collaborate with various IT teams, learning about projects and initiatives across different IT disciplines
Attend internship events, social networking events, and roundtables
Potentially present to the Executive Leadership Team at the end of the internship
Contribute to performance goals and assigned projects
Perform other duties as assigned
Qualifications:
Actively pursuing an undergraduate degree in Computer Engineering, Information Technology, Information Systems, or a related field
Minimum completion of two years or more of college preferred prior to the start of your internship
Legally authorized to work in the U.S.
Able to work full-time during the 10-week internship experience beginning May 19th, 2025, to July 25th, 2025
What sets you apart:
Strong academic background, with a preferred GPA of 3.5 or above
Relevant internship, work experience, or involvement with professional clubs/organizations
Ability to work effectively both independently and within a team
Strong interpersonal skills and a customer service mindset
Actively contributes ideas and solutions to the team
Proficient in Excel, technically savvy, and leverages advanced tools like AI to enhance work processes
Curiosity and problem-solving skills
Pays attention to detail and critical thinking skills
Excellent written and oral communication, organizational, analytical, and adaptability skills
Goes above and beyond in tasks, demonstrating reliability and timeliness
Takes initiative to find solutions independently and explores new tools
Open to feedback and willing to learn and grow from constructive criticism
Ready to embark on this exciting journey? We have a place for you here. Apply now!
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EEO Statement:
We offer a competitive salary, excellent benefits and opportunity for growth. Greif, Inc. is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran. For more information read Greif's Equal Opportunity Policy.
