Grocery Clerk - Market Center - Hames Corporation

HAMES CORPORATION and its affiliated and subsidiary companies - Sitka/Ketchikan Alaska

The spirit of Alaska isn't just in our store. It's in our DNA. Forged by independence. Furthered by hard work. Rooted in a legacy that extends back to 1949 when Clarence and Hopewell Rands opened shop in Sitka. Much has changed over the past six-plus decades. But one thing remains the same: our commitment to our customers and our community. Today, Hames Corporation is a fourth-generation family-owned and operated company, and we are much more than the region's number one grocer. We're a gathering place for doughnuts and coffee. A supporter of local charities, sports teams, education and the arts. A member of the world community with relief efforts for natural disasters. We invest in our employees and empower them to do whatever it takes to delight our customers. At Hames Corporation, we're a family.

Our employees are part of our extended family, joined by the common goal of delivering service that goes above and beyond. In addition to providing competitive compensation, good benefits and flexibility, we empower every employee to do what it takes to delight our customers, whether chasing down a specific item or ordering in a special treat for a landmark occasion. Alaska has long been known for amazing natural resources. At our company, it just happens to include the human variety.

PURPOSE:

The Grocery Clerk position allows you the opportunity to learn every aspect of working in a grocery store by provide superior customer service by way of responding to customer inquiries on the sales floor and check stands; including learning specialized areas that require additional developed skills such as produce and service deli. This is a physically demanding position as tasks will require you to assist in maintaining pricing, stocking and rotation of merchandise, and to perform other functions as required. To be successful in this position you must be someone who cares about our customers shopping experience, and an individual who will strive to make it the best one possible. Additionally, this position may be required to work as demands may require including early morning, evening, weekends, holidays and overtime. If this sounds like you, we invite you to join our team and help us provide the friendliest, most upbeat customer service to our community and patrons alike.

DUTIES AND RESPONSBILITIES:

The essential duties of the Grocery Clerk consist of, but are not limited to, the following responsibilities:

• THE CUSTOMER IS THE FIRST PRIORITY; the entire store is in the forefront of that activity; and every member of the store's team is here to fully support that priority with prompt and friendly service.
• Strive to always provide the best customer service whenever possible.
• Follow the assigned weekly work schedule to ensure adequate coverage in the produce area, by maintaining punctual and regular attendance.
• Arrive at work on time and leave per scheduled time unless otherwise directed.
• Work overtime as assigned.
• Dress and groom according to company policy, including uniform, name badge, and hat or apron requirements.
• Always maintain a neat well-groomed appearance.
• Perform all duties in accordance with company rules, policies, safety requirements, and security standards, and all local, state and federal health and civil code regulations.
• Do not chew gum or play on mobile communication devices (MCDs) such as cell phones or tablets during the workday.
• Comply with safety policies and procedures.
• Greet all customers that are within 10 feet of you, and provide them with prompt, courteous service, and assistance.
• Be consistent with the three (3) deep rules; and when you have two or more in line, call for backup assistance.
• Understand operation of cash register and follow all cash handling procedures.
• Check prices and be knowledgeable about location of items in store.
• Be knowledgeable in and able to recognize or differentiate between all the various types of produce carried in the store including differences between varieties of similar cases of products.
• Accurately identify and scan product under correct department (when necessary).
• Promote for sale any current charitable promotions endorsed by the store.
• Efficiently process each customer grocery order. Error free and resulting in a happy and satisfied customer.
• Process all forms of payments (i.e., cash, credit, checks, EBT, WIC, Rain checks, coupons, vouchers, gift cards, etc.) in accordance with Company guidelines.
• Accurately and quickly collect proper payment and provide proper change.
• Assist customers in retrieving items from inaccessible areas or in obtaining products that are either located in warehouse or items they may have difficulty handling.
• Comply with quality control standards and high customer service methods. Be attentive to the customer. This includes looking the person in the eyes and listening to their needs, to accommodate them.
• Become familiar with invoice documents and confirm accuracy of item descriptions, size, quantities, and pricing during vendor product deliveries.
• Assist in receiving and unloading merchandise; check and verify receiving to ensure that items listed on vendor invoices are all delivered; check product for quality, count, and condition.
• Follow approved procedures for receiving product, price marking and restocking to ensure quality protection, accuracy, and product rotation.
• Perform the receipt of merchandise deliveries into the store, verifying merchandise with packing slips, confirming prices, recording the entry of goods to the receiving registers, processing documentation for back-ordered or short-shipped items.
• Open cartons and price items accurately and legibly; keep store management informed of pricing problem areas and discrepancies.
• Keep all grocery items rotated in accordance with store policy and product code dates and always make use of the oldest product first (first in, first out),
• Maintain a clean, organized, and neat presentation of products; this includes proper pricing, signs and tags.
• Take stock to applicable storage and shelf areas and notify manager of low inventory conditions or excessive product spoilage problems.
• Under the direction of the Store Management, mark down outdated products daily to promote sales of unsold goods and maintain the store's image for the highest quality for grocery products.
• Accurately record markups and markdowns, in-store use of merchandise, voids, and refunds and bad merchandise/spoilage write-offs in accordance with company policies.
• Be aware of competitor pricing and advertising tactics to protect the company from market share erosion. Communicate recommendations to the Store Management.
• Takes affirmative action to control shrinkage and pilferage losses; observes security standards by staying alert and being aware of customer actions and behavior reported to manager any abnormal behavior.
• Maintain all areas in a clean and orderly manner, especially those areas of high visibility.
• Assure the highest possible levels of sanitation and safety within the entire store.
• Assist in keeping food preparation, display, and storage areas clean, clear and in good order through regular cleaning and sanitation program.
• When assigned, routinely check refrigeration equipment for proper performance.
• Immediately communicate temperature failure of cases/storage areas or of any maintenance or equipment problems to the department manager.
• Maintain the cleanliness and upkeep of all equipment to ensure safe, clean, and sanitary operating conditions.
• Use all equipment, tools and utensils in a safe manner and comply with safety policies and procedures.
• During any slow periods, to stay productive, performing other duties as assigned.
• Exhibit an attitude and approach to "get the job done no matter what it takes."
• Maintain a positive attitude and spirit of cooperation within the all store staff, vendors and customer. This includes the degree of cooperation, communication, and coordination between this position and its peers in other stores.
• When instructed, to train department employees in the use of all equipment, tools, and utensils to ensure their safety.
• Notified Store Management of policy violations that is having an adverse effect on operations.
• Perform other duties as assigned by the Grocery Supervisor(s) and Store Management.

PHYSICAL AND GENERAL REQUIREMENTS:

• Must possess good communication and writing skills.
• Must have the ability to read and comprehend instructions and information.
• Must have basic math and accounting skills to do food costing and percentages.
• Ability to read, write, and understand English language effectively in order to read and understand written or verbal directions.
• Ability to hear, speak and understand the spoken word in order to respond promptly to pages for assistance, to accommodate verbal requests from customers for information or assistance, to answer telephones, and be able to communicate effectively with department employees, the store's coworkers and customers; Company handbooks, policies and procedures, and; Other written job-related documents including safety notices and other postings on company bulletin boards.
• Ability to fill out forms and compose and write reports.
• This position requires an individual capable of sitting, standing for extensive period of time, walking, bending, climbing stairs, and carrying loads up to 50 pounds. Must be able to speak and communicate clearly. This position might require early morning, late nights and working holidays and weekends.

WORK ENVIRONMENT:

The work environment will be completed in a climate-controlled grocery environment. In a grocery environment, it may include frequent exposure to refrigerated and frozen food storage areas; however, duration of exposure is generally brief or transient and is task related.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.