Grooming Salon Manager - Petco Animal Supplies Stores, Inc

Create a healthier, brighter future for pets, pet parents and people!
If you want to make a real difference, create an exciting career path,
feel welcome to be your whole self and nurture your wellbeing, Petco is the
place for you.
Our core values capture that spirit as we work to improve lives by doing
what's right for pets, people and our planet.
We love all pets like our own
We're the future of the pet industry
We're here to improve lives
We drive outstanding results together
We're welcome as we are
Petco is a category-defining health and wellness company focused on improving
the lives of pets, pet parents and Petco partners. We are 29,000 strong
and operate 1,500+ pet care centers in the U.S., Mexico and Puerto
Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive
care clinics and eight distribution centers. We're focused on purpose-driven
work, and strongly believe what's good for pets, people and our planet is good
Job Summary: As a Petco Grooming Salon Leader, you will be responsible for
leading and managing the grooming salon operations to provide exceptional
grooming services for our beloved pets. Your primary objective will be to
ensure a high level of customer satisfaction, promote a positive work
environment, and drive salon performance. You will oversee a team of
professional groomers and support staff, ensuring they deliver excellent
grooming services while maintaining the salon's cleanliness and safety
standards. This role requires strong leadership, exceptional customer
service skills, and a passion for animals.
Your Petco Grooming Career:
Competitive base pay, plus incentive
Medical, dental, vision and more
401k and more
Paid Time Off
Petco Discounts
All the supplies & equipment you need, including, clippers, blades,
shears, shampoo, sprays, tools, etc.
State of the art equipment, including bathing system, kennels, tables,
and dryers
Career development and growth opportunities, such as a Grooming Mentor and
Grooming Instructor
Responsibilities:
1. Salon Operations Management:
Oversee day-to-day operations of the grooming salon, ensuring smooth and
efficient workflows.
Coordinate grooming appointments, manage scheduling, and optimize grooming
capacity.
Ensure compliance with company policies, procedures, and safety guidelines.
Monitor and manage salon inventory, including grooming supplies
2. Team Leadership and Development:
Recruit, hire, train, and supervise a team of groomers and support staff.
Provide ongoing coaching, feedback, and performance evaluations to salon
team members.
Foster a positive and collaborative work environment that encourages teamwork
and professional growth.
Conduct regular training sessions to enhance grooming skills and stay up to
date with industry trends.
3. Customer Service and Relationship Building:
Provide exceptional customer service by addressing client inquiries,
concerns, and requests.
Build and maintain strong relationships with clients, ensuring their
satisfaction and loyalty.
Proactively resolve any customer issues or complaints related to grooming
services.
Utilize customer feedback to improve salon operations and enhance the overall
customer experience.
4. Quality Assurance and Safety Standards:
Ensure grooming services adhere to Petco's quality and safety standards.
Perform quality checks to maintain grooming excellence and consistency.
Stay updated on industry grooming techniques, trends, and best practices.