Group Digital ProductOps Manager - Highmark Health
Baton Rouge, LA
About the Job
Company :
Highmark Health
Job Description :
JOB SUMMARY
This job plays a critical role in digital product management and delivery for Highmark Health’s customer and/or clinician facing experiences. The incumbent supports digital transformation efforts as the organization shifts towards a digital product and experience-oriented culture, leveraging agile delivery methodologies. Works closely with organizational leaders both within the function and across the enterprise to ensure alignment on and execution of strategic objectives, and delivery of our next generation of digital experiences. The incumbent has a key role in developing relationships and facilitating collaborative sessions and reviews with stakeholders to ensure alignment and vetting of strategic decisions. Will lead through influence, actively collaborate with cross-functional subject matter experts and team members, develop project plans, lead strategic processes in the product lifecycle, and facilitate ongoing definition and delivery of product roadmaps, identify key issues and dependencies, support prioritization of capabilities, as well as facilitate presentations and recommendations to senior leaders, addressing complex issues. The incumbent will help create an environment and culture where digital product teams can do their best work by executing critical thinking and strategic action while leveraging strong communication skills.
ESSENTIAL RESPONSIBILITIES
+ Responsible for the future planning of digital work that spans multiple products and platforms, ensuring that all digital teams have honed processes and tools, and are aligned on scope, requirements, timelines, expectations, deliverables, milestones, and definition of done.
+ Leads/assists with quarterly increment planning sessions for multiple products, ensuring the work aligns with the overall digital vision and strategy of the organization.
+ Responsible for overseeing the effective simultaneous operations of multiple products and platforms within the digital department.
+ Facilitates the coordination of recurring operations meetings with representatives from various digital teams, ensuring alignment.
+ Responsible for leading/assisting with important agile ceremonies including but not limited to PI planning, increment retros, increment demos, grooming sessions, etc.
+ Closely aligns with digital and non-digital senior leadership to measure and report on overall digital progress and outcomes.
+ Establishes project/platform/cross-platform level plans with timelines, assigns tasks, sequences dependencies, and ensures completion of deliverables. Identifies, scopes, and resolves issues threatening to delay project, initiative, program, or product deliverables.
+ Mentors less senior Digital ProductOps Managers.
+ Other duties as assigned or requested.
EDUCATION
Required
· Bachelor's Degree in Business, Science, Technology, Design, Healthcare or related field
Substitutions
· 6 years of related and progressive experience in lieu of Bachelor's degree
Preferred
· Master's Degree in Business, Science, Technology, Design, Healthcare or related field
EXPERIENCE
Required
+ 7 years of Product Management, Project Management, or Program Management or equivalent
+ 4 years with Agile Process Methodology or equivalent
Preferred
+ 4 years in the Healthcare Industry
+ 5 years of managing large, complex projects
LICENSES or CERTIFICATIONS
Required
· None
Preferred
· None
SKILLS
+ Understands the balance of being strategic and operational, in order to achieve key timelines and KPIs
+ Has thrived in a SAFe Agile framework and can articulate the benefits of this approach •
+ Experience rallying a team around a centralized goal•
+ Excellent written, interpersonal communication and presentation skills•
+ Demonstrated ability to work with minimal supervision with a high degree of organization and attention to detail; manage multiple simultaneous tasks, assignments, deadlines, and produce results, and be results-oriented team player who leads by example, holds self-accountable for performance, takes ownership, and champions all aspects product initiatives•
+ Experience collaborating with digital and non-digital senior leadership, successfully driving results through quantitative and qualitative metrics
+ Proven track record of successfully planning and operationalizing digital work in a large organization
+ Ability to lead and influence others within a matrixed organization
+ Leads with a customer and clinician-centric lens and advocates for a combined customer and clinician view in all interactions
+ Demonstrated ability to mentor less senior colleagues, and help them grow in their careers
+ Successfully partners through collaboration and sense of urgency regarding strategic and operational digital planning
+ Conflict Management
+ Project Management
+ Relationship building
Language (Other than English):
None
Travel Requirement:
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-based
Teaches / trains others regularly
Occasionally
Travel regularly from the office to various work sites or from site-to-site
Occasionally
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Rarely
_Disclaimer:_ _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._
_Compliance Requirement_ _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._
_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._
_Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._
Pay Range Minimum:
$92,300.00
Pay Range Maximum:
$170,800.00
_Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( _https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf_ )
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Req ID: J250462
Highmark Health
Job Description :
JOB SUMMARY
This job plays a critical role in digital product management and delivery for Highmark Health’s customer and/or clinician facing experiences. The incumbent supports digital transformation efforts as the organization shifts towards a digital product and experience-oriented culture, leveraging agile delivery methodologies. Works closely with organizational leaders both within the function and across the enterprise to ensure alignment on and execution of strategic objectives, and delivery of our next generation of digital experiences. The incumbent has a key role in developing relationships and facilitating collaborative sessions and reviews with stakeholders to ensure alignment and vetting of strategic decisions. Will lead through influence, actively collaborate with cross-functional subject matter experts and team members, develop project plans, lead strategic processes in the product lifecycle, and facilitate ongoing definition and delivery of product roadmaps, identify key issues and dependencies, support prioritization of capabilities, as well as facilitate presentations and recommendations to senior leaders, addressing complex issues. The incumbent will help create an environment and culture where digital product teams can do their best work by executing critical thinking and strategic action while leveraging strong communication skills.
ESSENTIAL RESPONSIBILITIES
+ Responsible for the future planning of digital work that spans multiple products and platforms, ensuring that all digital teams have honed processes and tools, and are aligned on scope, requirements, timelines, expectations, deliverables, milestones, and definition of done.
+ Leads/assists with quarterly increment planning sessions for multiple products, ensuring the work aligns with the overall digital vision and strategy of the organization.
+ Responsible for overseeing the effective simultaneous operations of multiple products and platforms within the digital department.
+ Facilitates the coordination of recurring operations meetings with representatives from various digital teams, ensuring alignment.
+ Responsible for leading/assisting with important agile ceremonies including but not limited to PI planning, increment retros, increment demos, grooming sessions, etc.
+ Closely aligns with digital and non-digital senior leadership to measure and report on overall digital progress and outcomes.
+ Establishes project/platform/cross-platform level plans with timelines, assigns tasks, sequences dependencies, and ensures completion of deliverables. Identifies, scopes, and resolves issues threatening to delay project, initiative, program, or product deliverables.
+ Mentors less senior Digital ProductOps Managers.
+ Other duties as assigned or requested.
EDUCATION
Required
· Bachelor's Degree in Business, Science, Technology, Design, Healthcare or related field
Substitutions
· 6 years of related and progressive experience in lieu of Bachelor's degree
Preferred
· Master's Degree in Business, Science, Technology, Design, Healthcare or related field
EXPERIENCE
Required
+ 7 years of Product Management, Project Management, or Program Management or equivalent
+ 4 years with Agile Process Methodology or equivalent
Preferred
+ 4 years in the Healthcare Industry
+ 5 years of managing large, complex projects
LICENSES or CERTIFICATIONS
Required
· None
Preferred
· None
SKILLS
+ Understands the balance of being strategic and operational, in order to achieve key timelines and KPIs
+ Has thrived in a SAFe Agile framework and can articulate the benefits of this approach •
+ Experience rallying a team around a centralized goal•
+ Excellent written, interpersonal communication and presentation skills•
+ Demonstrated ability to work with minimal supervision with a high degree of organization and attention to detail; manage multiple simultaneous tasks, assignments, deadlines, and produce results, and be results-oriented team player who leads by example, holds self-accountable for performance, takes ownership, and champions all aspects product initiatives•
+ Experience collaborating with digital and non-digital senior leadership, successfully driving results through quantitative and qualitative metrics
+ Proven track record of successfully planning and operationalizing digital work in a large organization
+ Ability to lead and influence others within a matrixed organization
+ Leads with a customer and clinician-centric lens and advocates for a combined customer and clinician view in all interactions
+ Demonstrated ability to mentor less senior colleagues, and help them grow in their careers
+ Successfully partners through collaboration and sense of urgency regarding strategic and operational digital planning
+ Conflict Management
+ Project Management
+ Relationship building
Language (Other than English):
None
Travel Requirement:
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-based
Teaches / trains others regularly
Occasionally
Travel regularly from the office to various work sites or from site-to-site
Occasionally
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Rarely
_Disclaimer:_ _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._
_Compliance Requirement_ _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._
_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._
_Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._
Pay Range Minimum:
$92,300.00
Pay Range Maximum:
$170,800.00
_Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( _https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf_ )
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Req ID: J250462
Source : Highmark Health