Group Experience & Sales Manager - Charlestowne Hotels

Position: Group Experience and Sales Manager

Purpose: To ensure group and guided retreat goals are met. To create an exceptional guest experience for group retreat leaders and their participants.

Tasks & Responsibilities:

Execution Group Sales Contracts

• Directly responsible for overseeing the full execution and detailing ofthe group sales contract, including preparing proposals, regularly scheduled client check-ins, BEO creation, communicating finalized function arrangements for groups to all responsible property departments, on-site contact for group retreats, post retreat follow-up, etc.

BEO Coordination

• Work with team members and group leaders to prepare BEOs.
• Communicate all group details with the group leaders/organizers including: group guest list, group schedule, food and beverage, welcome letters, additional property wellness offerings such as massage and immersion options, etc.
• Cross reference all group schedules with immersion and other WRR schedules to avoid conflicts.
• Complete all BEO's for scheduling deadlines and accuracy.

Programming

• In tandem with DOS, lead planning to grow top line revenue through programming around themed weekends, add-on paid immersion classes, wellness packages and amenities including massage.
• Coordinate with Director of Sales for development of Treehaus group package offerings, special wellness incentive offers and packages to HR Teams and employers.
• Lead Annual and Quarterly Planning with CH Marketing for programming promotions.
• Coordinate with Director of Sales and Owner for Wild Rice Retreat in the wild opportunities in major markets.
• Build out the Rewards Program for repeat guests.

Immersion Teacher

• Design, prepare for and teach classes in balance with other responsibilities.
• Order products and create aromatherapy blends for retail, classes, and VIP guest experience.

Marketing

• Regular participation and contributions of ideas in CH Marketing meetings.
• Development of templates and organic social media content.

Education and Experience:

• High school diploma or equivalent required; College degree preferred.
• Previous experience within the hospitality or wellness industry.

Required Knowledge, Skills and Abilities:

• Knowledge of sales techniques, such as upselling, presentation, etc.
• Proficient computer skills, including but not limited to Google Suite.
• Strong organizational skills with a keen eye for detail.
• Strong communication skills, both written and verbal.
• Ability to thrive under pressure and perform multiple functions at a time.
• Ability to conduct themselves in a professional manner at all times.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, and talk or hear.
• The employee is frequently required to stoop, kneel, crouch or crawl.
• The employee must regularly lift and/or move up to 25lbs - occasionally lift and/or move up to 50lbs.
• Specific vision abilities required by this job include peripheral vision and depth perception.

You may be assigned other duties as needed and your duties may change from time to time, based on the needs of Charlestowne Hotels and your skills, as determined by Charlestowne Hotels.

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