Group Sales Manager| PPG Paints Arena - Oak View Group

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary:

The Group Sales Manager is responsible for generating sales of new and renew Group Ticket Sales and grassroots marketing efforts. The ideal candidate is someone with prior ticketing and/or sales experience working within sports and entertainment ticket sales. The Group Sales Manager reports directly to the Director, Ticketing.

 

This role will pay a yearly salary of $47,700 + Commission

 

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

 

This position will remain open until October 31, 2024

About the Venue:

As a leading entertainment venue, PPG Paints Arena is the regional epicenter for athletic events, concerts, and family shows in Western Pennsylvania, and home to the NHL’s Pittsburgh Penguins.

Responsibilities:

• Maintain and develop excellent business relationships with group leaders and promoters
• Develop, maintain and grow a group sales lead database

• Promotes Group Experience for selected family shows, sporting events, concerts, events and special event packages

• Organize and implement sales strategies

• Track and manage weekly/final sales and activity reports

• Collaborate with Marketing to design advertising materials to promote events, which includes e-blast communications

• Responsible for continuing development of Group Experience and creation of new revenue streams for department and venue

• Coordinate all group sales offers with the box office and promoters
• Negotiate group sales agreements with promoters
• Attend events to manage sales related activities

• Utilizes Ticketmaster to process ticket orders, troubleshoot customer issues and provide staff support
• Assist the Director of Ticketing and Box Office Manager on event days for ticketing as needed
• Perform other duties as assigned

Qualifications:

• Ticketing and/or Group Sales experience in sports and entertainment preferred

Minimum of 3-5 years of work-related experience
Bachelor’s Degree in Business, Sports Management, Marketing or another related field

• Excellent interpersonal, verbal and written communication skills
• Able to demonstrate flexibility and quickly adapt to changes while maintaining high levels of productivity and effectiveness under pressure by working on multiple projects
• Able to work well within a team environment

• Exudes exceptional guest service qualities, leadership skills, and professionalism
• Utilizes excellent interpersonal and written communication skills
• Demonstrates ability to prioritize multiple projects and find solutions to issues
• Professional presentation, appearance, and work ethic
• Ability to work under limited supervision and to interact with all levels of staff including management

• Competitive, self-motivated and creative-thinking skills and a team-first attitude
• Ability to work flexible hours including evenings, weekends, and holidays
• Some travel as needed

• Must be available to work flexible hours, which will include evenings, weekends, and holidays

 

• Proficient in Microsoft Office

• Ticketmaster Host and TM1 preferred

 

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.