Growth Enablement Specialist (Business Project Lead Analyst) - Cigna Healthcare - Hybrid, Connecticut - Cigna

Summary
The Cigna Medicare Growth Enablement Specialist will be responsible for management, delivery and execution of Sales Medicare initiatives designed to drive profitable growth, improve efficiency of business processes and reduce operational expenses relative to Cigna's Medicare, Medicaid, and PDP products. The individual will deliver on strategic solutions and have a significant impact on key department objectives by aligning business solutions with Cigna's overall value proposition as well as federal and state regulatory requirements.

This individual will perform a critical role for the Growth organization and will provide support and delivery of the small initiatives for the Medicare organization. this role will support AEP readiness, our technology and sales tools, and other smaller prioritized growth initiatives. This individual will own the responsibilities of ensuring our Medicare organization is informed and educated on our technology improvements by establishing a communication cadence for our Growth Enablement deliverables. This resource will own the management and delivery of small but important growth initiatives (e.g. salesforce mobile). This role is needed to support the ever-growing list of initiatives across the expanding Medicare Organization (e.g. Customer Retention, DTC, HPOne, Service, Broker, Operations, CSB, etc)This individual will be responsible for delivering initiatives critical to the Cigna's Sales Medicare organization by coordinating across various departmental and matrix partners to deliver critical solutions in support of the Government segment.

The Growth Enablement Specialist will proactively manage multiple deliverables ensuring progress is occurring and aligned to meet commitments. This includes working with subject matter experts to develop detailed requirements, working directly with IT to ensure progress, verifying results and communicating to end users and Sales Leadership, while ensuring timely implementations. This resource will identify gaps in processes and mitigate risks to ensure quality deliverables.

This individual will work closely across teams and leadership to ensure compliance of the sales solutions, improve the quality and efficiency of Sales Medicare solutions.Achievements are largely dependent on successfully working across multiple constituents, the sales organization, and market leadership to deliver solutions that meet or exceed the needs of all stakeholders. This is accomplished by acquiring a deep understanding of all business processes, systems and matrix partner impacts; anticipating the needs of stakeholders to proactively design innovative, scalable, value-added solutions; breaking down complex problems and scenarios into easily understood parts and communicating to stakeholders at various levels; executing project plans per delivery expectations and timelines, and building and maintaining strong peer relationships with various internal matrix partners and external vendors.

RESPONSIBILITIES

• Build subject matter expertise across the Sales channels and deliver innovative, scalable solutions
• Implement scalable solutions for our Sales teams per business requirements, on time, within budget
• Work with the business teams to build out business requirements, complete functional user testing and verify successful production deployments
• Partner with functional areas (Growth Enablement team, IT, Contracting, Commissions, Training, Compliance, Sales Integrity, Broker Enablement, Sales resources, Account Management teams), to ensure successful identification of business impact, system, process, and policy change needs
• Support cross-functional decision-making and take ownership to drive compliant solutions

• Accountable for delivery and implementation of Sales solutions which support virtual solutions
• Ability to effectively deal with ambiguity and learn quickly
• Ability to analyze and interpret Cigna Medicare legal/policy and regulatory changes to ensure compliance
• Ability to anticipate and mitigate risks related to system functionality and business processes, escalating as necessary
• Creates and communicates ongoing status for Sales Initiatives (metrics, trends, status, upcoming items, etc) at the right level to the right audience at the appropriate time
• Able to effectively manage multiple projects simultaneously to ensure business objectives and their subsequent deliverables are met as expected
• Maintain strong, positive relationships with Sales leaders, business teams, Product, Marketing, Customer Service, Compliance, Finance and other matrix partners to successfully execute on deliverables

QUALIFICATIONS

• Bachelor's Degree - Business, Marketing, or Communications, preferred or equivalent work experience
• At least 5 or more years of work experience
• Knowledge of CMS Medicare sales regulations (MCMGs) helpful but not required
• Experience in Healthcare helpful, but not required
• Customer-focused, conscientious, results-oriented individual with a passion for accuracy and quality
• Desire to work in a fast-paced, high-performance culture
• Experience working with Salesforce.com preferred
• Ability to deal with ambiguity, and through ambiguity identify opportunity to create change
• Strong project delivery skills and able to achieve success in highly matrix environment
• Ability to effectively multi-task and manage multiple projects with varying delivery dates
• Experience in developing and delivery of effective process improvements
• Results-oriented with strong organization and planning skills; resourceful and self-directed
• Excellent verbal and written communication skills and ability to interact with all levels and diverse partners
• Strong analytical, innovative problem solving skills
• Possesses a strong sense of urgency and extremely well-organized
• Ability to work in a high-paced environment while managing multiple tasks
• Experience supporting departmental leadership and other team members as necessary
• Strong interpersonal skills and organizational agility
• Ability to develop strong relationships across all levels of the organization
• Enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.