Growth Manager (Account Manager) I - Chicago - SpotHero

Who we are: 

At SpotHero, we work as a team to empower people to get everywhere, easier! We’re rapidly growing with the mission of bringing the parking industry into the future through technology. Drivers across the nation use the SpotHero mobile app or website to reserve convenient, affordable parking in advance, on-the-go or through their connected cars, and parking companies rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting-edge technology, delivering value to both sides of this exciting, evolving marketplace. 

Account Manager aka Growth Manager at SpotHero: 

We're seeking a Growth Manager I to join our Central team! A Growth Manager is responsible for obtaining new parking supply from current partners, and collaborating with other Revenue Team functions to optimize performance at existing locations. This role drives revenue growth through relationship building & engagement, client consultation & education, and up-selling & cross-selling of new products and features. You will act as a strategic advisor to our parking partners to ensure they get the maximum value from the SpotHero platform and that a mutually beneficial relationship endures.

What you will do:

• Analyze and optimize SpotHero's parking supply across assigned markets.
• Balance partner needs with SpotHero offerings to develop optimal solutions for all stakeholders.
• Develop and nurture productive long-term client and industry relationships.
• Lead prospective and existing clients to SpotHero's product offerings through tailored commercial insights and a consultative approach.
• Meet goals around optimizations (add inventory, better/more rates, improve UX), generally improving SpotHero’s supply.
• Collaborate with Field Operations to regularly communicate with existing partners to ensure operations are running as smoothly as possible, including addressing customer feedback with clients to resolve issues
• Onboard and train new clients. Empower clients to manage their day to day requests (including but not limited to incorrect rates and refunds) via SpotHero’s various account management tools.
• Partner with Marketplace Operations to ensure client requests are addressed quickly and effectively.
• Nurture long-term industry relationships and build trust with clients. Ensure they get the maximum value out of the SpotHero platform.
• Establish regular communication cadences with clients, including informal check-ins and formal business. Typically hosted quarterly, or based on account analysis and operator needs.
• Host or travel to client meetings, events, and social gatherings.
• Attend industry related conferences and tradeshows, when applicable.
  • Represent SpotHero and build brand awareness
  • Stay current on industry trends
  • Identify and research prospective leads to approach during the event
  • Build and strengthen relationships with clients through attending social events
• Secure and safeguard data to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained
• Group sell with Product Specialists

What you bring: 

• Bachelor’s Degree or equivalent with 2+ years experience in sales and/or account management
• Proven consultative sales solution skills with a unique ability to understand client needs 
• Strong networking skills with the ability to travel and meet with clients in person locally

Nice to haves: 

• CRM Experience, Salesforce preferred 
• BI Tool Experience, Looker preferred
• Parking Industry experience 

Core Competencies: 

• Active Listening - Attentively listens to others, understanding what is said and repeating what was heard.
• Analytical - Examines information methodically and in detail to solve problems or complete tasks. 
• Collaboration - Process of working with multiple individuals to complete a task or achieve a goal.
• Communication - Communicates effectively and efficiently both verbally and in writing.
• Confidentiality - Keeps private information secure and ensures account access levels are appropriately set.
• Consultative Selling - Creating value and trust by exploring partner needs before offering a solution.
• Detail-Oriented - Pays attention to details and learns to understand causes and not just effects.
• Emotional Intelligence - Handles interpersonal relationships with astute awareness.
• Independent - Not relying on another’s authority.
• Multi-Task - Execute on more than one task at the same time.
• Negotiating - Ability to find an acceptable desired outcome for all stakeholders.
• Patience - Remains calmly focused on resolving issues.
• Persistence - Firm continuance in a course of action in spite of difficulty or opposition.
• Problem-Solve -  Assesses situations quickly and provides creative solutions for resolution.
• Prospecting - Developing a lead list with the intention to convert leads  to customers. 
• Time Management - Ensures performance helps maintain desired service levels.

Tools: CRM (Salesforce), BI Tool (Looker), SpotHero Admin Backend, Google Workspace, Zoom, Microsoft Office, Sales Enablement (Highspot), Groove (Email Tracking)

Seeking candidates in: 

• Chicago, IL 
• Office Environment (1-2x per week in office) +  travel to client meetings and conferences (up to 20-25% of time) required. 

What we are offering:

• Career game changer – A truly unique experience to work for a fast-growing startup in a role with unlimited growth potential.
• Excellent benefits - we cover up to 90% of Medical Premiums, 50% of Dental and vision Premiums, company-sponsored Life Insurance, a 401 (k), and generous parental leave. 
• Flexible PTO policy and outstanding work/life balance – We value and support each individual team member.
• Udemy and Sales Assembly license - We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities. 
• Annual parking stipend – we help people park!
• The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere.
• A company that cares about its employees’ unique backgrounds. From Employee Resource Groups to Unconscious Bias Trainings, we want each and every employee to feel like SpotHero is a place where they can bring their whole selves to work.
• A workplace recognized as CityLights award winner by 1871, 2023 Best Places To Work by BuiltIn, and recipients of the Best Company Culture, Best Company for Women, and Best Company for Diversity awards from Comparably! 

At SpotHero, we Respect Fellow Drivers by providing an inclusive interview experience for everyone, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. Please let our team know of your need when you apply or as you begin interviewing with our team.

SpotHero is an equal opportunity employer. We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all.

Additionally, because we want to Remember to Signal, if you choose to provide us personal information in connection with a job application, please review our Applicant Privacy Notice which provides details about what information we collect and process about you in order to consider your candidacy.

PLEASE NOTE: This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the US and not require sponsorship for employment now or in the future.