GSOC Agent - Veteran Opportunity - Allied Universal

Embark on a trailblazing career in Security Technology with Allied Universal® Technology Services, a global leader in security technology that’s transforming the security industry. We integrate state-of-the-art technology with physical security to protect our clients and communities, harnessing tools like electronic access control, video surveillance, and alarm monitoring, alongside emergent innovations such as robotics, drones, and augmented technology. As a valued team member, you’ll be part of a diverse and dynamic workforce that thrives on innovation and inclusivity. We offer a wide spectrum of job opportunities for both stability and growth across various roles, including service and installation technicians, engineers, and project managers. At Allied Universal®, we don’t just embrace change; we drive it, creating a culture where diversity fosters innovation and forges caring connections. Join us and help set new benchmarks in the security industry while advancing your career. Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks.

Allied Universal® is hiring a Security Operations Center (SOC) Operator. The Security Operations Center (SOC) Operator is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to the business, assets, the brand and/or employees and visitors. The Security Operations Center (SOC) Operator is responsible for using established protocols and good decision-making in taking actions and communicating information surrounding events and actions taken for those incidents to leadership as appropriate. The SOC Operator will monitor cameras and various alarms/alerts, dispatch associated response personnel, answer calls via telephone, operate access control technology, and provide general assistance to both employees and guests. The SOC operator supports headquarters, branch/operating offices, school staff, and field teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents and events of various types.

Pay: $20.25 hourly

RESPONSIBILITIES:

• Answer routine and emergency calls, monitor traditional alarms, video, and access control in addition to providing general assistance according to customer-specific protocols
• Dispatch security officers, Emergency Response Team, facilities, police, fire, and Emergency Medical Service personnel as required via telephone and/or email communications
• Maintain various records of communications, including incident reports
• Receive, communicate, and disseminate information, using established communication vehicles, to key partners, in a professional and articulate way, using best practices and established protocols
• Escalating complaints and unusual/critical event information to the Shift Supervisor, Manager, and other leadership personnel as directed
• Report any missing, damaged, or inoperative equipment or communications, alarm, video management system, or other systems
• Respond to customer requests for maintenance
• Ensure compliance with all relevant policies and procedures for specific locations
• Keep and/or document detailed records of activities as they occur during the shift

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent (e.g., GED)
• Minimum of three (3) years of experience in law enforcement, security, or the military
• Minimum of three (3) years of experience controlling cameras, responding to alarms, or dispatching in a security intelligence, or critical event response setting
• Ability to think critically and use logic and good judgement to intake, triage, and assess situations occurring in real-time
• Ability to identify a problem, apply security training and procedures, and execute procedures
• Effective oral and written communication skills to direct, control, and/or assist in the event of a crisis
• Ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines
• Proficient in all Microsoft Office applications and other general office-related applications
• Ability to maintain correspondence, discussions, and materials with strict discretion
• Willingness and ability to work flexible schedules

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Experience with Brivo, EagleEye, AXIS, DMP (Virtual Keypad), Verkada or automation systems
• Professional experience in law enforcement, security, or the military

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.