GSOC Operator Golfing Company - Allied Universal

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Global Security Operations Center Operator - Golfing Company

Position Type Full Time Shift

Shifts:  Mornings, Afternoons, Overnight, 40 HPW

Pay Rate $22.00 per hour

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Allied Universal® is hiring a Global Security Operations Center (GSOC) Operator. The GSOC Operator is responsible for using security best practices to identify, analyze, and support all events and incidents that impact or potentially could impact operations, facilities, and employees. The GSOC Operator is responsible for monitoring multiple security network systems to coordinate responses to all safety and security incidents. In addition to monitoring security systems, the GSOC Operator is required to properly provide timely and accurate reports/information to Security Management of all life safety events, and guide and assist business clients during emergency and non-emergency events.

RESPONSIBILITIES:

Primary Responsibilities:

•            Alert Monitoring: Operators monitor all global facilities using Ai-driven solutions to ensure the physical security of employees, customers, office buildings, and entertainment venues. Familiarity with Stages & Actuate Alarm monitoring is a plus.

•            Surveillance Camera System: Operators manage company surveillance camera systems and process video footage requests. Familiarity with WiseNet | WAVE is a plus.

•            Event Monitoring: Use Dataminr, International SOS | Travel Tracker and other tools to actively monitor and report local and global events that may impact personnel, facilities, or operations.

•            Staff and Manage crisis hotline using QuickBase and Juiced Technologies.

·             Access Control Management:  Monitoring held door alarms, forced door alarms, badge deactivations, etc.  Familiarity with the Brivo Access Control system is a plus.

•            Manage all video footage requests and video preservation in accordance with company policy.

•            Notify the appropriate personnel in an emergency.

•            Notify, direct, and assist emergency personnel in the event of an emergency.

•            Liaison between clients, other departments, and company leadership during an emergency.

•            Evaluate and recommend improved procedural safety/security protocols or processes.

•            Display exceptional customer service and communication skills, both written and oral.

•            Respond to incidents and critical situations in a calm, problem solving manner.

•            Work flexible schedules, including some nights.

QUALIFICATIONS:

•            High school diploma or equivalent

•            Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment

Work experience must include of the following:

•            Demonstrated analytic and critical thinking skills and ability to expertly prepare reports.

•            Ability to use logic and reasoning to reach conclusions and approaches to problems.

•            Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks).

•            Possession of highly proficient computer skills including Microsoft Office applications.

•            Ability to communicate effectively with IT and Security Systems professionals.

•            Demonstrated ability to operate radio, telephone equipment and/or console monitors.

•            Flexibility to work various shifts and willingness to assist the team when needed.

•            Ability to adapt to a dynamic environment and work under pressure.

•            Comfortable in an environment where there is an expectation for constant learning.

•            Effective oral and written communication skills

•            Active listening skills

•            Ability to assess and evaluate situations effectively

•            Ability to identify critical issues quickly and accurately

•            Attention to detail

•            Problem solving skills

·             Forward leaning and the ability to be proactive vs reactive

•            Compile, sort, and interpret data

•            Identify critical issues quickly and accurately

•            Encourage effective teamwork

•            Mediate conflict with tact, diplomacy

•            Handle crisis situations at the client site, calmly and efficiently

PREFERRED QUALIFICATIONS:

·              Previous experience as a Security Operations Center operator or Global Security Operations Center operator or 9-11 emergency dispatcher

·              Former military, law enforcement, or security experience.

•            College degree, or actively enrolled in college, with a focus on Criminal Justice or other protective service-related field of study

BENEFITS:

•            Medical, dental, vision, basic life, AD&D, and disability insurance

•            Enrollment in our company’s 401(k)plan, subject to eligibility requirements

•            Seven holidays annually paid at time and a half, if worked

•            40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.