GSOC Program Manager at Pinkerton Consulting & Investigations, Inc.

The Global Security Operations Center (GSOC) Program Manager is responsible for overseeing the formulation of systems scope, requirements gathering, and objectives relative to the client's business plan and industry requirements. The Program Manager will drive strategic planning and implementation of GSOC and badging programs and policies and develop process workflows and guidelines to standardize the business processes.

Essential Functions:

1. Represent Pinkerton's core values of integrity, vigilance, and excellence.
2. Facilitate the strategic direction of the GSOC program, procedures, and workflows.
3. Review existing documentation and recommend changes and improvements.
4. Conduct business case analysis and effectively facilitate planning goals.
5. Develop measurable key performance indicators (KPIs) and deliver status reports, business metrics, and business plans.
6. Supervise and oversee the GSOC and Badging teams.
7. Provide practical training to managers and analysts to increase team capabilities and expectations of the client.
8. Facilitate problem definition and analysis.
9. Act as a liaison among stakeholders in order to elicit, analyze, communicate, and validate requirements for changes to business processes, procedures, and systems.
10. Create detailed descriptions of user needs and translate them into functional requirements.
11. Provide guidance for the team by ensuring goals and objectives are met.
12. Provide the client's Global Protective Services team with requested information and data, as needed.
13. Explore and adopt changing technology in preparedness for and to accommodate evolving organizational needs.
14. Assist and serve as in a back-up capacity for the Badging team manager, as needed.
15. Track and maintain compliance records.
16. Develop, implement, and revise governance and compliance policies and procedures and its related activities within the GSOC team.
17. Develop and analyze data to ensure regulatory and contractual compliance.
18. All other duties, as assigned.

Education, Experience, and Certifications:

Bachelor's degree preferred with seven to ten years of global security governance and compliance experience with at least five years in a security operations or GSOC operations management position or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Pinkerton is an inclusive employer that seeks candidates with diverse backgrounds, experiences, and perspectives.

Competencies:

• Project management skills.
• Change management experience, preferred.
• Knowledge of 24/7 security monitoring operations, current security technology, and emerging trends.
• Training experience, preferred.
• Able to lead international teams.
• Able to anticipate and respond to rapidly changing security priorities.
• Able to adapt as the external environment and organization evolves.
• Able to analyze complex situations and recommend solutions.
• Able to manage multiple projects simultaneously with competing priorities and deadlines.
• Effective written and verbal communication skills.
• Serve as an effective team leader.
• Able to interact effectively at all levels and across diverse cultures.
• Computer skills; Microsoft Office, InfoPath, Visio, and SharePoint.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Travel, as required.

Salary & Benefits Information:
Rate of pay: $130000 - $140000 / year.

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.