GTI - Technical Delivery Manager - Grant Thornton

About the role





Overall role purpose In our Go Beyond network strategy 2025 our vision is to become ‘the most valued network in the profession’.



The Technical Delivery Manager is responsible for overseeing the successful delivery of technical projects related to Leap, our primary audit tool, used by our member firms, globally. This role involves coordinating and managing the end-to-end delivery process, ensuring that code deployments and projects are completed on time, within scope, and meeting quality standards



Main responsibilities

This role will coordinate with the team’s Scrum Master and Associate Director of DevOps, along with Product Owner and Development teams for coordination and execution of work including:





+ Configuration Modification



+ Change Management/Change Control Review



+ Build and Release Management



+ Version Control



+ Source Code Auditing/reporting



+ Environment Support and Troubleshooting





The Technical Delivery Manager is also responsible for reporting on the status of a release to other workstreams and project management.



This role will support and drive the deployment efforts of Project LEAP sprints. Activities will include:





+ Deployment Planning



+ Conduct release planning and calendar management



+ Review process adherence, resource utilization, and contingency and rollback plans



+ Document the release scope and deliverables



+ Lead and coordinate the release readiness reviews, milestones, and the business Go/No-Go





Activities including the execution of the deployment plans and checklists





+ Manage risks and resolve issues that affect release scope, schedule, and quality



+ Develop strategies and plans for pre-deployment, post-deployment, release lessons learned, retrospection and integration processes



+ Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates





Leadership and Communication





+ Measure and monitor progress against plan to ensure releases are delivered on time and follow the procedures defined to deliver a quality release



+ Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes to stakeholders, ensuring alignment across key partners and vendors during and after deployment



+ Manage relationships and coordinate work between different teams at different locations including client organizations





Coordinate across the Ops and Engineering teams the deployment schedule by environment and any specific data requirements.





+ Provide guidance and support for key issues and risk resolution with application build and release.



+ Liaison with direct and indirect stakeholders: DevOps Team, leadership, development team and customers



+ Participate in strategy planning meetings for application releases



+ Create staffing models to support ongoing release activities





Establish Standards and Processes





+ Create requests for change and obtain appropriate approvals



+ Diagram release process flow for new hires into the organization



+ Identify key performance indicators for measuring the build/release process



+ Work with the Operations team to improve and refine the acceptance criteria and engage organizational stakeholders to ensure that the solution is meeting/exceeding expectations



+ Maintain a release repository and manage key information such as build and release procedures, dependencies, and notification lists



+ Work alongside the Service Delivery Manager to ensure key project plans, commitments, and changes are planned in release management



+ Manage Cloud Infrastructure Documentation



+ Deployment processes for cloud service and virtualization technologies





The Technical Delivery Manager is responsible for coordinating the release management for releases (Sprint, Maintenance and Feature).





+ Maintain general knowledge of the scripts and automation tools used by the DevOps team to build, release and deploy software releases



+ Perform environment planning, provisioning, and management required to support releases



+ Work with the application product teams to collect the necessary setup requirements for releases



+ Create and maintain accurate customer blueprint documentation in preparation for new or ongoing releases



+ Experience with Azure DevOps and knowledge of version control



+ Coordinate and participate in troubleshooting Integration and deployment Issues





The Technical Delivery Manager monitors, communicates, and escalates during the deployment process.





+ Keep stakeholders informed of the deployment progress according to the communication plan



+ Liaise with DevOps and Development for troubleshooting. Invoke other processes, such as Major Incident Management, if needed.



+ Document the release timeline and any exceptions or interventions to the plan as they occur



+ Conduct post-deployment reviews to understand areas for improvement



+ Continuously improve the release management process and metrics





Key Responsibilities and Skills





+ Project Management: Technical Delivery Managers are adept at project management methodologies. They plan, execute, and close projects, ensuring that goals and objectives are achieved.



+ Team Leadership: They lead and motivate cross-functional teams, including developers, engineers, and other technical professionals, to work collaboratively towards project success.



+ Client Interaction: Technical Delivery Managers often serve as a bridge between technical teams and clients/stakeholders. They communicate project progress, manage expectations, and address any concerns.



+ Risk Management: Identifying and mitigating project risks is a crucial aspect of the role. Technical Delivery Managers assess potential risks and develop strategies to minimize their impact on project delivery.



+ Resource Allocation: They manage resources efficiently, including human resources, time, and budget, to ensure optimal project delivery.



+ Technical Understanding: While not necessarily hands-on in technical tasks, Technical Delivery Managers should have a solid understanding of the technologies and processes involved in the projects they oversee.



+ Timeline Management: Creating and managing project timelines is essential. Technical Delivery Managers set realistic schedules and monitor progress to ensure timely delivery.



+ Communication Skills: Effective communication is crucial for this role. Technical Delivery Managers need to communicate clearly with both technical and non-technical stakeholders.



+ Adaptability: Given the dynamic nature of technology projects, adaptability is essential. Technical Delivery Managers should be able to adjust to changes in project scope, requirements, or timelines.



+ Problem Solving: They are adept at identifying and solving problems that may arise during the course of a project, ensuring smooth project progression.









Person specification









+ Team management skills – ability to drive cross-functional teams to project goals and timelines



+ Communication skills – I help align stakeholders, define dependencies and plan efficiently and communicate release schedules, progress, blockers



+ Mentorship – Ability to guide, train and coach resources involved in the release and deployment lifecycle.



+ Data skills - I use data to get insights, inform decisions and reach business KPIs and product metrics important to the business



+ Technical skills – Background in Cloud Engineering, Development, or QA



+ Certification – Scrum Product Owner/Product Manager certificates preferred



+ Product skills – 6+ years of successful product management







Experience – Essential



+ Strong communication skills



+ Proven track record in ontime/on spec project delivery



+ Strong relationship skills and cultural awareness, the ability to work well with people from different disciplines and cultures.



+ Ability to be agile, respond positively to change and contribute with an innovative and global mindset.











Experience – Desirable



+ 5+ years of successful product management and delivery








About Us

At Grant Thornton, we believe in making business more personal and building trust into every result – for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It’s what makes us different, and we think being different makes us better.

About the Team

Grant Thornton International Ltd (GTIL) is the umbrella legal entity for the Grant Thornton global network of member firms. GTIL sets the strategic direction, convenes member firms, connects global communities, and protects the brand and reputation of the network. GTIL and the member firms will continually improve the sustainability of their operations and strive to make a positive impact on clients, people, markets, and the communities in which we operate, in line with the UN’s Sustainable Development Goals (SDGs).







Our headquarters are based in London and we have around 160 employees and secondees in 20 different countries. All the employees hired outside of the UK are employed by the local member firm and assigned to GTIL through a specific agreement. Through a global assignment, you will have a chance for both professional and personal development- working with colleagues around the world and developing your global network across various boundaries and time zones.