GTM planning & operations manager at Writer
San Francisco, CA
About the Job
About WriterWriter is the full-stack generative AI platform delivering transformative ROI for the world’s leading enterprises
Named one of the top 50 companies in AI by Forbes, Writer empowers hundreds of customers like Accenture, Intuit, L’Oreal, and Vanguard to transform the way they work. Our all-in-one solution makes it easy to deploy customized AI apps and workflows that accelerate growth, increase productivity, and ensure compliance
Designed to provide enterprise-grade accuracy, security, and efficiency, Writer’s suite of development tools is supported by Palmyra – Writer’s state-of-the-art family of LLMs – alongside our industry-leading graph-based RAG and customizable AI guardrails. Founded in 2020 with offices in San Francisco, New York City, and London, Writer is backed by strategic investors, including ICONIQ Growth, Insight Partners, WndrCo, Balderton Capital, and Aspect Ventures. Our team of over 200 employees thinks big and moves fast, and we’re looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work
About this roleWe are looking for an execution-oriented leader to help us scale our central revenue operations function
Central revenue operations will lead and run global processes across capacity planning, territory, design, commissions, and policies
As we scale globally, staying consistent and unified in our GTM efforts is paramount
You’ll be a key stakeholder in creating alignment and leading the organization in making important decisions that impact every field team member
Our ideal candidate is in the details, understands their models and assumptions deeply, and can communicate complexity in an understandable way to leaders across departments
You’ll start managing some contractors but will eventually lead a team of full-time employees as we grow
You’ll work alongside revenue operations leadership who's built all of the initial infrastructure, who can help you onboard, and provide context on current state, and can work alongside you in the trenches.What’s in it for youIt’s an incredibly dynamic role — you’ll jump from highly stimulating topics that span high-level GTM strategy, roadmaps, and execution plans
You’ll lead key projects that are directly tied to impact. You’ll work on a team that gives you a high degree of autonomy, trusts your intuition, and invests in your growth
We're action and impact oriented
We value high-quality execution and strive to create a working environment that allows you to move fast and learn. You’ll work with a manager who also “shovels dirt” and rolls up their sleeves to get work done; they’ll have “done it before” and so will have a deeper empathy for your day-to-day
Your manager will also provide context and visibility, allowing you to build deeper relationships and intuition that’ll help you scale out your impact. For someone self-motivated and with a problem-solving mindset, you’ll find a greenfield opportunity
You’ll own and scale out a revenue operations function that's one of the best in SaaS
There'll be opportunities to build horizontally through cross-functional initiatives as well as vertically as you become a trusted advisor across revenue leadership. ️ Your responsibilitiesTerritories: Create a territory-carving process, using technology, and sync it with hiring projections, GTM strategy, and marketing/SDR pipeline initiatives
Create alignment with all GTM functions on which territories and accounts to tackle.Commissions: Lead our efforts to design our commissions strategy, administer commission plans, and run the monthly commission cycle to ensure our field teams are paid consistently and correctly. Modeling: Build and maintain a model in partnership with sales/CS, marketing, HR, and finance to synchronize our hiring plans, our sales capacity, our support ratios, and pipeline targets to ensure we’re growing in a balanced way across the organization. Reporting: Build reporting and dashboards that create clarity for the rest of the organization, primarily within Salesforce or our BI tool
Reporting requests can span from ad-hoc reporting for sales reps, to board-level reporting Metrics you’ll review and/or be accountable forSales productivityRevenue & pipeline forecastsSales velocitySales capacityRenewal rates and adoption️ Is this you?7+ years of experience working in a Saas operations role, preferably an enterprise sales operations orgBuilt and maintained sales territories, capacity models, and commission plans yourself. High Salesforce proficiency High Google sheets/Excel proficiency — you’ll need to be able to do lookups, pivots, index/match, build driver/assumption based models, etc. Strong project management and process mapping skills - ability to distill complex situations into concrete, actionable stepsA swiss-army knife that can bounce between a variety of topics (territories, commissions, tech stack, forecasts, etc) and quickly ramp up using first principles thinkingExperience using cutting-edge SaaS GTM technology that’s similar to our stackThrives in ambiguity and can create paved roads from dirt pathsANDHigh intellectual curiosity and a proclivity to lean into a new subject matterA trusted advisor and partner for all levels of the organizationIntrinsically motivated: you set the highest possible bar for what you build and shipAn eye for spotting an opportunity, intuition for determining which ones to prioritize, and courage to follow throughPossesses humility — no work is too trivial if it’s impactfulResilient and open to honest (and kind) feedback; tough skinSelf-aware and committed to learning the why for both successes and failuresProactive communication skills, both sync and asyncExperience managing and building relationships across multiple departments and stakeholder levelsA natural affinity to our values of connect, challenge, ownTech stackWe rely heavily on Salesforce as our source of truth
These are some of the tools we use across teams: Marketing: Hubspot, 6Sense, LeandataSales: Apollo, LinkedIn, RevOps.io, Gong, CaptivateIQ, Fullcast.ioCustomer success: VitallyBusiness Intelligence: OmniCurious to learn more about who we are and how we operate? Visit us here Benefits & perksGenerous PTO, plus company holidaysMedical, dental, and vision coverage for you and your familyPaid parental leave for all parents (12 weeks)Fertility and family planning supportEarly-detection cancer testing through GalleriFlexible spending account and dependent FSA optionsHealth savings account for eligible plans with company contributionAnnual work-life stipends for:Home office setup, cell phone, internetWellness stipend for gym, massage/chiropractor, personal training, etc.Learning and development stipendCompany-wide off-sites and team off-sitesCompetitive compensation, company stock options and 401kWriter is an equal-opportunity employer and is committed to diversity
We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law
Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.By submitting your application on the application page, you acknowledge and agree to Writer's Global Candidate Privacy Notice.LocationSan Francisco, CA (hybrid)TypeFull timeDepartmentGTM
Named one of the top 50 companies in AI by Forbes, Writer empowers hundreds of customers like Accenture, Intuit, L’Oreal, and Vanguard to transform the way they work. Our all-in-one solution makes it easy to deploy customized AI apps and workflows that accelerate growth, increase productivity, and ensure compliance
Designed to provide enterprise-grade accuracy, security, and efficiency, Writer’s suite of development tools is supported by Palmyra – Writer’s state-of-the-art family of LLMs – alongside our industry-leading graph-based RAG and customizable AI guardrails. Founded in 2020 with offices in San Francisco, New York City, and London, Writer is backed by strategic investors, including ICONIQ Growth, Insight Partners, WndrCo, Balderton Capital, and Aspect Ventures. Our team of over 200 employees thinks big and moves fast, and we’re looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work
About this roleWe are looking for an execution-oriented leader to help us scale our central revenue operations function
Central revenue operations will lead and run global processes across capacity planning, territory, design, commissions, and policies
As we scale globally, staying consistent and unified in our GTM efforts is paramount
You’ll be a key stakeholder in creating alignment and leading the organization in making important decisions that impact every field team member
Our ideal candidate is in the details, understands their models and assumptions deeply, and can communicate complexity in an understandable way to leaders across departments
You’ll start managing some contractors but will eventually lead a team of full-time employees as we grow
You’ll work alongside revenue operations leadership who's built all of the initial infrastructure, who can help you onboard, and provide context on current state, and can work alongside you in the trenches.What’s in it for youIt’s an incredibly dynamic role — you’ll jump from highly stimulating topics that span high-level GTM strategy, roadmaps, and execution plans
You’ll lead key projects that are directly tied to impact. You’ll work on a team that gives you a high degree of autonomy, trusts your intuition, and invests in your growth
We're action and impact oriented
We value high-quality execution and strive to create a working environment that allows you to move fast and learn. You’ll work with a manager who also “shovels dirt” and rolls up their sleeves to get work done; they’ll have “done it before” and so will have a deeper empathy for your day-to-day
Your manager will also provide context and visibility, allowing you to build deeper relationships and intuition that’ll help you scale out your impact. For someone self-motivated and with a problem-solving mindset, you’ll find a greenfield opportunity
You’ll own and scale out a revenue operations function that's one of the best in SaaS
There'll be opportunities to build horizontally through cross-functional initiatives as well as vertically as you become a trusted advisor across revenue leadership. ️ Your responsibilitiesTerritories: Create a territory-carving process, using technology, and sync it with hiring projections, GTM strategy, and marketing/SDR pipeline initiatives
Create alignment with all GTM functions on which territories and accounts to tackle.Commissions: Lead our efforts to design our commissions strategy, administer commission plans, and run the monthly commission cycle to ensure our field teams are paid consistently and correctly. Modeling: Build and maintain a model in partnership with sales/CS, marketing, HR, and finance to synchronize our hiring plans, our sales capacity, our support ratios, and pipeline targets to ensure we’re growing in a balanced way across the organization. Reporting: Build reporting and dashboards that create clarity for the rest of the organization, primarily within Salesforce or our BI tool
Reporting requests can span from ad-hoc reporting for sales reps, to board-level reporting Metrics you’ll review and/or be accountable forSales productivityRevenue & pipeline forecastsSales velocitySales capacityRenewal rates and adoption️ Is this you?7+ years of experience working in a Saas operations role, preferably an enterprise sales operations orgBuilt and maintained sales territories, capacity models, and commission plans yourself. High Salesforce proficiency High Google sheets/Excel proficiency — you’ll need to be able to do lookups, pivots, index/match, build driver/assumption based models, etc. Strong project management and process mapping skills - ability to distill complex situations into concrete, actionable stepsA swiss-army knife that can bounce between a variety of topics (territories, commissions, tech stack, forecasts, etc) and quickly ramp up using first principles thinkingExperience using cutting-edge SaaS GTM technology that’s similar to our stackThrives in ambiguity and can create paved roads from dirt pathsANDHigh intellectual curiosity and a proclivity to lean into a new subject matterA trusted advisor and partner for all levels of the organizationIntrinsically motivated: you set the highest possible bar for what you build and shipAn eye for spotting an opportunity, intuition for determining which ones to prioritize, and courage to follow throughPossesses humility — no work is too trivial if it’s impactfulResilient and open to honest (and kind) feedback; tough skinSelf-aware and committed to learning the why for both successes and failuresProactive communication skills, both sync and asyncExperience managing and building relationships across multiple departments and stakeholder levelsA natural affinity to our values of connect, challenge, ownTech stackWe rely heavily on Salesforce as our source of truth
These are some of the tools we use across teams: Marketing: Hubspot, 6Sense, LeandataSales: Apollo, LinkedIn, RevOps.io, Gong, CaptivateIQ, Fullcast.ioCustomer success: VitallyBusiness Intelligence: OmniCurious to learn more about who we are and how we operate? Visit us here Benefits & perksGenerous PTO, plus company holidaysMedical, dental, and vision coverage for you and your familyPaid parental leave for all parents (12 weeks)Fertility and family planning supportEarly-detection cancer testing through GalleriFlexible spending account and dependent FSA optionsHealth savings account for eligible plans with company contributionAnnual work-life stipends for:Home office setup, cell phone, internetWellness stipend for gym, massage/chiropractor, personal training, etc.Learning and development stipendCompany-wide off-sites and team off-sitesCompetitive compensation, company stock options and 401kWriter is an equal-opportunity employer and is committed to diversity
We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law
Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.By submitting your application on the application page, you acknowledge and agree to Writer's Global Candidate Privacy Notice.LocationSan Francisco, CA (hybrid)TypeFull timeDepartmentGTM
