Guest Engagement Associate - Maymont Foundation

Guest Engagement Associate

Maymont is a 100-acre historic estate and park, located in Richmond, Virginia, with many unique experiences for all to enjoy, including the historic Maymont Mansion, The Robins Nature Center, arboretum, formal gardens, and habitats for native Virginia wildlife and farm animals. Since 1975, Maymont has been maintained and operated by the nonprofit Maymont Foundation, committed to creating experiences that delight, educate and inspire its guests.

The Maymont Foundation is seeking a part-time seasonal Guest Engagement Associate. The associate ensures that guests have positive and consistent experiences at Maymont. This is a part-time, temporary position ranging from September 1st, 2023 - December 31st, 2023. The associate will serve as a brand ambassador before, during and after guests' visits and provide on-site assistance at community events including Bier Garden (Sept. 21-22), Garden Glow Presented by Kroger (Oct 16-Nov 10), and Merry Market (Dec 7-8). This position reports to the Senior Manager of Visitor Experience.

Essential Functions:

• Be a first point of contact for all guests of Maymont, delivering excellent customer service, courteous communication and gracious hospitality
• Required availability to work scheduled shifts for Bier-Garden (Sept. 21-22), Garden Glow presented by Kroger (Oct. 16 - Nov. 10), and Merry Market (Dec 7-8)
• Work with colleagues and volunteers to help administer guest experience operations during general admission days, programs and community events
• Provide guest support through ticketing for advance reservations and walk-ins, wayfinding, answering general questions, promoting and processing memberships, and retail sales
• Handle guests' needs by providing a professional and efficient response to inquiries, requests and concerns, in person and by phone
• Work with other staff to ensure every guest is informed and prepared for their Maymont experience
• Maintain current information on all Maymont experiences, including exhibits, events and programs, and effectively communicate offerings to guests
• Assist with other duties and tasks as assigned

Core Competencies:

• Excellent customer service skills
• Ability to professionally and courteously communicate during fast-paced and high-demand situations
• Demonstrated ability to collaborate within and across teams
• Ability to work flexible shifts including nights, weekends, special events and holidays
• Basic computer competency required (MS Office, web-based software)
• Flexibility and creativity
• Ability to pass a background check
• Reliable transportation to/from Maymont

Education and Experience:

• High school diploma or GED
• Customer service in retail, hospitality, or similar guest-facing environment

Physical Demands:

• Frequent sitting, standing, walking and talking for extended periods
• Frequent climbing, bending, stooping and lifting up to 50 pounds
• Ability to work inside and outside in all weather conditions
• Specific vision abilities required by the job include close vision, distance vision, depth perception and the ability to adjust focus

FLSA Status: Part-time, temporary

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and perform other job-related duties. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Maymont Foundation is committed to creating a diverse environment and is proud to be an equal opportunity employer.