Guest Experience Assistant - F1 Arcade

Guest Experience Assistant

F1 Arcade is the world's first official Formula 1® social entertainment venue, where high-octane excitement meets exceptional hospitality! Each meticulously designed venue features up to 90 state of the art full motion F1 racing simulators, a world-class food menu and open kitchen, an enormous cocktail and champagne bar, along with private and semi-private event spaces, perfect for all group sizes. Whether or not you're a racing fan, this is a social gaming experience like no other.

The Guest Experience Assistant is responsible for a variety of essential functions: this individual(s) supports the Director of Operations, US with projects on an as needed basis to include but not limited to External Guest communications, monitoring social media NPS channels, interacting as a support liaison for external vendors, and providing a cultural baseline for Operations Excellence.

The GE Assistant must display a positive attitude and have superior organizational skills as well as the ability to interact with a large team. The development of the larger US-based Guest Services Response Team will be supported by this leader. This position requires a keen attention to detail, excellent communication, and an ability to understand how to maximize and influence unit financial performance.

As a Guest Experience Assistant at F1 Arcade:

You will be the first point of contact with our Guests, setting the stage for an unforgettable experience. You will be responsible for our online presence across multiple channels working with Marketing, Operations and other support departments to provide a best-in-class Guest Journey.

• Interacts daily across all channels external to the Arcade creating positive Guest outcomes, maintaining brand standards, and recovering Guests and inviting them back to the Arcade
• Efficiently uses the reservation system, including pulling up bookings and updating reservations; provides coaching, training and stability to the Reception Team and Leadership.
• Manages a variety of internal and external systems in support of other leadership outcomes.
• Collaborate with all other team members to ensure smooth and efficient operations.
• Uphold the F1 Arcade brand image by delivering exceptional guest service.
• Ensures Marketing Compliance with Venue imagery and collateral.
• Responds to Guest's via social channels, emails, and phones providing Best in Class results and outcomes.

What we are looking for:

• 1+ years of administrative experience preferably in a high-volume restaurant or entertainment concept
• Must have customer service experience
• Ability to interact with a large team
• Ability to handle challenging situations and confidential conversations
• Strong interpersonal and organizational skills
• Strong verbal and written communication skills