Guest Experience Lead - High Point University

High Point University is seeking a full-time Guest Experience Lead. This position provides first-class customer service in every interaction with campus visitors to ensure an extraordinary experience for prospective students. Give tours to prospective admissions campus visitors, give admissions presentations, and assist in supporting the Undergraduate Admissions team for all admissions events. Assist in maintaining a campus visit database. This is a Full-time position; weekend work required most weekends.

QUALIFICATIONS:

Education

• Bachelor’s degree required

Experience and Training

• 1-3 years in customer service experience required

Knowledge, Skills, Ability:

• Ability and commitment to deliver first-class customer service
• Ability to communicate in a positive manner
• Excellent interpersonal and verbal communications skills
• Ability to focus on details and prioritize
• Ability to work in a fast-paced environment
• Ability to be flexible and work well in a team environment
• Proficient computer skills
• Proficiency with Microsoft products and willingness to learn various computer programs

ESSENTIAL FUNCTIONS:  

• Provides first-class and consistent tour experience for Admissions guests each day
• Elevate the guest experience with an element of personal preference for our guests
• Execute follow-up with guests that offers a uniqueness to the campus visit
• Works collaboratively with the Campus Visit Events Team and Campus Visit Coordinators as well as Student Ambassadors and Admissions Counselors
• Works with automated online campus visit appointment program
• Coordinates customized visit days with admissions staff members, other departments, and faculty.
• Manage Campus Visit Inbox, incoming and outgoing calls to Admissions guests for visits and events.
• Ensures visitors have an extraordinary experience by working with Campus Visit Team and University Ambassadors, preparing and giving presentations, stocking brochures and snacks and providing support for all admissions events.
• Maintains positive work atmosphere by acting and communicating effectively with students, families, faculty, co-workers, and managers
• Work as part of admissions team and work events as needed
• Other duties as assigned

ACCOUNTABILITY:

• Ensures prospective students and their families have an extraordinary campus visit experience
• Delivers first-class customer service to HPU students, parents, faculty & staff at all times
• Responsible for entering information and communicating with visitors and co-workers in a timely manner
• Effectively communicates with other members of the Admissions Campus Events and Visit Team about events and updates
• Strives to continually improve the campus tour experience for visiting future students and families

For more information regarding this position, please contact Brianna Grubb, Assistant Director of Admissions, Campus Visits Director of Special Projects at bgrubb1@highpoint.edu.