GUEST EXPERIENCE & MARKETING STRATEGY MANAGER - Compass Group, North America

Eurest









Position Title: Guest Experience & Marketing Strategy Manager


Salary: $100,000/yr.








As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.





Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.




Job Summary






The key mission of this position will be to enhance the image of Foodservices through marketing plan development and execution, which includes communications and advertising strategies. Responsible to implement service standards and promote a culture of exceptional customer service throughout their area of responsibility. Coordinates and facilitates training for salaried and hourly associates including onboarding of new salaried associates, customer service performance standards, processes, and initiatives to create a culture of service excellence for all customer groups - guests, clients, retail visitors, catering, and fellow associates throughout the organization.





Responsible for conceptualizing, driving standards, implementing retail innovations and marketing and promotional materials, publications, and support collateral such as brochures, advertisements, custom presentations, proposals, and other special projects as needed.




Key Responsibilities:



+ Craft a culture that delights customers through their end-to-end food journey


+ Collect and analyze CX data to identify trends, friction points and recommend innovative service focused strategies to facilitate best-in-class programs


+ Share industry trends and benchmarks to help build roadmap for future programs


+ Leverage client communication tools, social-media and other digital tools to promote on-going value of programs to customers


+ Shape public opinion and increase awareness of programs and amenities


+ The face of food service; acts as the above -the-unit point of contact for inquiries or issues and manages service recovery


+ Drive the guest experience in high volume and custom VIP events


+ Works directly with Marketing Director, Regional Chef and Wellness Director to assist in coordinating and promoting special events, pop ups, surprise & delight, chef tables & cooking classes





Preferred Qualifications:



+ Minimum of 5 years of marketing experience


+ Excellent communication skills, both verbal and written


+ Ability to present to large groups


+ Knowledge of merchandising and promotions in a corporate setting


+ Proficient computer skills and knowledge of MS Office including Word, Excel, PowerPoint, Outlook


+ Bachelor’s degree in marketing is preferred








Apply to Eurest today!


Eurest is a member of Compass Group USA


Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)





Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.





Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.


Eurest maintains a drug-free workplace.


Applications are accepted on an ongoing basis.





Associates at Eurest are offered many fantastic benefits.



+ Medical


+ Dental


+ Vision


+ Life Insurance/ AD


+ Disability Insurance


+ Retirement Plan


+ Paid Time Off


+ Holiday Time Off (varies by site/state)


+ Associate Shopping Program


+ Health and Wellness Programs


+ Discount Marketplace


+ Identity Theft Protection


+ Pet Insurance


+ Commuter Benefits


+ Employee Assistance Program


+ Flexible Spending Accounts (FSAs)