Guest Reception Representative - Bilingual at Bluegreen Vacations

The Bilingual Guest Reception Representative will be responsible for making sure all guests are greeted in a friendly and timely manner. Under general supervision, the Guest Reception Representative is responsible for greeting visitors, customers, and guests in the reception area and/or over the phone, answering, screening and directing incoming calls. The representative will represent Bluegreen professionally at all times in both appearance and communication with guests and fellow associates. 

Job Duties

• Ensures that all guests are qualified for their presentation per the qualifications set by Bluegreen
• Greet all guests in a warm and professional manner.
• Understand and follow all processes as outlined in the Guest Training Manual SOP.
• Maintain a positive working relationship with Sales, Marketing and Admin.
• Distribute and collect Guest Registration Forms assisting guests with any questions they may have.
• Accurately assign guests to a Sales Representative in the order they arrive.
• Ensure all information is updated in Concierge from the guest registration within a timely fashion.
• Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed.
• Assist in ensuring all downstream reporting is accurate including: Payroll, Premium Reconciliation, Hotel Reconciliation, Vendor Payables and BI Reporting by maintaining a superior level of data integrity.
• Log escalation of customer complaints/concerns as outlined by Site Level Management.
• Ensure all Guest Action Forms/Policy Waivers are completed and provided to the necessary parties in a timely fashion.