Guest Relations Coordinator - The Peninsula Chicago
Chicago, IL 60611
About the Job
The Peninsula Chicago is seeking a Guest Relations Coordinator to join our Rooms Division team and be an integral part of our guest-focused service.
- Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago.
- Grow within a diverse multi-outlet property.
- Exceptional health benefits package and 401(k) with company match.
Key accountabilities
- Ensure proper operation of all responsibilities of Guest Relations operations
- Knowledgeable and fully adheres to both Peninsula and Forbes standards.
- Maintain consistency in performance in accordance with both Peninsula and Forbes standards
- Communicate with all departments to create a guest centric experience
- Be in full compliance with Head Office database requirements
- Ensure efficient operation of the Guest Relations responsibilities with efficient handover
General requirements
- 2 years of front desk experience in luxury property ideal
- Knowledge of PMS/Opera and some knowledge in Housekeeping department preferred
- Ability to deal with a high level of work demand and pressure, individual must have great organization skills.
- Excellent command of written and spoken English
Benefits We Offer
- 10 vacation days per year
- 6 sick days per year
- 3 personal days per year
- 10 holidays days per year
- Complimentary employee meals
- Discounted parking
- Discounted and complimentary room nights at The Peninsula Hotels
- 50% restaurant discount
- 50% discount on spa services
- 25% discount on spa retail
- 80% company-paid medical, dental and vision coverage
- Complimentary life insurance
- Complimentary long-term disability
- Retirement plan with 5% company match
We are delighted to receive your resume for further consideration. To be considered for the position, you must have work authorization in the United States.
Source : The Peninsula Chicago