Guest Relations Representative I - Healthpark - Owensboro Health
Owensboro, KY 43201
About the Job
Job Summary
Performs administrative functions for assigned areas/departments.
Job Responsibilities
- Receives, screens, routes, and responds to incoming telephone calls.
- Takes accurate messages and ensures timely delivery.
- May be required to schedule appointments.
- May be required to enter demographic, employer, or insurance data into various systems.
- Communicates and interacts effectively with all contacts which may include guests, patients, physicians, employers and their office staff.
- Complies with privacy and confidentiality policies when communicating with callers and guests.
- May be required to take patient vitals and room patients as needed.
- May be required to assist and support all retail functions of center and ensures accuracy with facility access, transactions, and delivery of information.
- Effectively balances cash drawer.
- May be required to collect co-payments and other fees for services during registration.
- Reconcile co-payments and cash receipts at the end of each shift.
- Maintains accurate and complete records for all clients ensuring checks and balances.
- May be required to assist in maintaining the cleanliness of the facility and the stocking of supplies.
- May be required to assist in promotional programs and coordination of programs and special events as appropriate.
Qualifications
- High school diploma, General Equivalency Diploma (GED) or higher preferred
- No experience required
- FA - First Aid certification required within 90 days of employment in this position AND
- BLS - Certified as a Basic Life Support Healthcare Provider required within 90 days of employment in this position OR
- Heartsaver CPR AED required within 90 days of employment in this position
Skills and Attributes
- Requires critical thinking skills and decisive judgment.
- Works under minimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
Physical Demands
- Standing: Occasionally
- Walking: Occasionally
- Sitting: Frequently
- Lifting 0-25 lbs: Rarely
- Lifting 25-75 lbs: Never
- Lifting over 75 lbs: Never
- Carrying 0-25 lbs: Rarely
- Carrying 25-75 lbs: Never
- Carrying over 75 lbs: Never
- Pushing/Pulling 0-25 lbs: Rarely
- Pushing/Pulling 25-75 lbs: Never
- Pushing/Pulling over 75 lbs: Never
- Climbing: Rarely
- Bending/Stooping: Rarely
- Kneeling: Rarely
- Crouching/Crawling: Rarely
- Reaching: Occasionally
- Talking: Frequently
- Hearing: Occasionally
- Repetitive Foot/Leg Movements: Never
- Repetitive Hand/Arm Movements: Frequently
- Keyboard Data Entry: Frequently
- Running: Never
- Vision: Depth Perception: Frequently
- Vision: Distinguish Color: Frequently
- Vision: Seeing Far: Frequently
- Vision: Seeing Near: Frequently
Owensboro Health Core Commitments
INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.
RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.
TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.
INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.
SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.
EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.
Source : Owensboro Health