Guest Relations Representative I - Healthpark - Owensboro Health

Job Summary
Performs administrative functions for assigned areas/departments. Job Responsibilities

• Receives, screens, routes, and responds to incoming telephone calls.
• Takes accurate messages and ensures timely delivery.
• May be required to schedule appointments.
• May be required to enter demographic, employer, or insurance data into various systems.
• Communicates and interacts effectively with all contacts which may include guests, patients, physicians, employers and their office staff.
• Complies with privacy and confidentiality policies when communicating with callers and guests.
• May be required to take patient vitals and room patients as needed.
• May be required to assist and support all retail functions of center and ensures accuracy with facility access, transactions, and delivery of information.
• Effectively balances cash drawer.
• May be required to collect co-payments and other fees for services during registration.
• Reconcile co-payments and cash receipts at the end of each shift.
• Maintains accurate and complete records for all clients ensuring checks and balances.
• May be required to assist in maintaining the cleanliness of the facility and the stocking of supplies.
• May be required to assist in promotional programs and coordination of programs and special events as appropriate.

Qualifications

• High school diploma, General Equivalency Diploma (GED) or higher preferred
• No experience required
• FA - First Aid certification required within 90 days of employment in this position AND
• BLS - Certified as a Basic Life Support Healthcare Provider required within 90 days of employment in this position OR
• Heartsaver CPR AED required within 90 days of employment in this position

Skills and Attributes

• Requires critical thinking skills and decisive judgment.
• Works under minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Physical Demands

• Standing: Occasionally
• Walking: Occasionally
• Sitting: Frequently
• Lifting 0-25 lbs: Rarely
• Lifting 25-75 lbs: Never
• Lifting over 75 lbs: Never
• Carrying 0-25 lbs: Rarely
• Carrying 25-75 lbs: Never
• Carrying over 75 lbs: Never
• Pushing/Pulling 0-25 lbs: Rarely
• Pushing/Pulling 25-75 lbs: Never
• Pushing/Pulling over 75 lbs: Never
• Climbing: Rarely
• Bending/Stooping: Rarely
• Kneeling: Rarely
• Crouching/Crawling: Rarely
• Reaching: Occasionally
• Talking: Frequently
• Hearing: Occasionally
• Repetitive Foot/Leg Movements: Never
• Repetitive Hand/Arm Movements: Frequently
• Keyboard Data Entry: Frequently
• Running: Never
• Vision: Depth Perception: Frequently
• Vision: Distinguish Color: Frequently
• Vision: Seeing Far: Frequently
• Vision: Seeing Near: Frequently

Owensboro Health Core Commitments
INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.

RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.

TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.

INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.

SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.

EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.

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