Guest Relations Representative I - Surgery Pediatrics - Owensboro Health
Saint Joseph, KY 42301
About the Job
Job Summary
Acts as a liaison between guests, staff, and patients to respond to all information inquiries. Job Responsibilities
INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.
RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.
TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.
INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.
SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.
EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.
Acts as a liaison between guests, staff, and patients to respond to all information inquiries. Job Responsibilities
- Acts as central information resource for Owensboro Health staff, patients, and guests.
- Receives, screens, routes, and/or responds to all incoming inquiries.
- Greets all guests and provides proper directions or instructions based on needs.
- Facilitates visitor flow in and out of the department.
- Updates diet orders and verifies patient diet upon tray deliveries.
- May monitor tube system and handle medications in accordance with medication safe handling practice.
- Electronically transfers patients in and out of the unit including facilitation of direct admit process, completion of discharge in electronic medical record (EMR), assembling paper-lite chart, and assisting with patient bed placement.
- Enters staff assignments into Responder 5 System and verifies staff have logged in and out of the system to review assignments.
- Serves as a central information resource to physicians, family, co-workers, and health team.
- Arranges for patient transport services.
- Answers patient calls in a timely manner, identifying self and addressing patient by name, takes the appropriate action.
- Maintains centrally accessible resource materials (phone books, quick reference for supplies).
- Serves as a resource regarding electronic medical record (EMR); requests outside medical records and scans documents into EMR.
- Break down charts and take to Health Information Management.
- Cleans and organizes work area upon arrival.
- Checks copiers and printers at beginning of shift.
- Enters work orders and orders supplies.
- Maintains nourishment stations, waiting rooms, and consultation rooms.
- High school diploma, General Equivalency Diploma (GED) or higher preferred
- No experience required
- No licensure/certification/registration required
- Requires critical thinking skills and decisive judgment.
- Works under minimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
- Standing: Occasionally
- Walking: Occasionally
- Sitting: Frequently
- Lifting 0-25 lbs: Rarely
- Lifting 25-75 lbs: Never
- Lifting over 75 lbs: Never
- Carrying 0-25 lbs: Rarely
- Carrying 25-75 lbs: Never
- Carrying over 75 lbs: Never
- Pushing/Pulling 0-25 lbs: Rarely
- Pushing/Pulling 25-75 lbs: Never
- Pushing/Pulling over 75 lbs: Never
- Climbing: Rarely
- Bending/Stooping: Rarely
- Kneeling: Rarely
- Crouching/Crawling: Rarely
- Reaching: Occasionally
- Talking: Frequently
- Hearing: Occasionally
- Repetitive Foot/Leg Movements: Never
- Repetitive Hand/Arm Movements: Frequently
- Keyboard Data Entry: Frequently
- Running: Never
- Vision: Depth Perception: Frequently
- Vision: Distinguish Color: Frequently
- Vision: Seeing Far: Frequently
- Vision: Seeing Near: Frequently
INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.
RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.
TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.
INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.
SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.
EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.
PI253424391
Source : Owensboro Health